Onboarding Account Manager

Pando

5 - 8 years

4 - 8 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

client onboarding account management data analysis crm software project coordination technical support process improvement

Work Mode

On-site

Job Type

Full Time

Job Description

Ensure high client satisfaction and product adoption.
Provide product training and product demonstrations during the engagement.
Take ownership of product adoption and fast value realisation for clients.
Enhance the experience of all client users.
Create best practices for customer onboarding.
Set up best practices to deliver a wow experience to clients.
Manage adoption and churn metrics. Manage weekly and monthly cadence with client and internal stakeholders.
Complete engagement within deadlines.
Collaborate with internal stakeholders effectively.
Ensure clarity of actions within different teams within Pando.
Ensure smooth transition between different stages of engagement.

Requirements

Minimum of 5 to 8 years of experience on supply chain/logistics product rollout.
Be a subject matter expert in SCM SaaS Products
Collaborate with Product team for enhancement and roadmap planning.
Hands on experience onboarding clients in enterprise SAAS product

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