561 Okr Jobs - Page 23

Role Description Role Proficiency: Design and develop human-centred digital products that features ease of use employ best-in-class interaction design and deliver a delightful customer experience. Collaboratively work with business technology and product teams to understand the product vision and translate them into tangible product design propositions. Outcomes Design and develop human-centred digital products that features ease of use employ best-in-class interaction design that deliver a delightful customer experience. Collaboratively work with business technology and product teams to understand the product vision and translate them into tangible product design propositions with some guidance from Lead II Perform customer research contextual enquiry market research product benchmarking and brand insights etc. Develop personas customer journeys and design guidelines Lead development of user personas based on customer research findings and integrate personas within deliverables such as customer journeys empathy maps opportunity maps etc. Supports development and coding of low-fidelity and high-fidelity mock-ups and interactive prototypes MVP beta and production-ready applications by designing user interface elements UX specifications design systems and standards. Practice design alongside multidisciplinary teams including product engineers product managers business stakeholders and other designers Has a deep understanding of how qualitative and quantitative research inform product and design decisions Work with product teams in execution of new product releases Adherence to the usability best practices with regards to user research design and usability standards provide periodic status updates Ensure career progression for Product Designers II via focused mentoring and grooming Set OKRs and success steps for self/ team and also provide feedback to these goals of team members Measures Of Outcomes Adherence to project schedule / timelines Personal achievement of quarterly/yearly objectives (OKR Assignments HIG Stretch goals) Number of design and product certifications Number of opportunities requiring diversified skill set undertaken by the same team (via cross-skilling of PnP Product Design team) Number of usability issues for the designed products Outputs Expected Plan to develop great products: Participate in ongoing design reviews and iterations Participate in user research initiatives with research teams to understand customer problems; identify and iterate on solutions.Work closely with product management in UX ideation and innovation. Own and drive product specifications creating mock-ups prototypes and designing fully functional products Design To Deliver Great Customer Experience Design delightful customer experiences throughout the touch points of customer journeyDefine user experience (e.g. wire framing customer journey maps service blueprints) partnering with product managers and business stakeholdersSupport defining great user stories by capturing and translating customer stories into product features that deliver value and delight to users Research The Market To Ensure An Unfair Advantage Understand users the marketplace the competition and future trends for the domain or type of system being developed through customer and market research and competitive analysis by rapidly acquiring domain expertiseDefine and articulate unique product and business differentiation through delightful customer experiences Manage Great People Lead teams communicate with diverse groups and influence changeMotivate the design team to deliver the vision Use Great Technology Understand usage of design technology platforms deeplyUse scrum / agile proficiency (backed up by CSPO / CSM certifications) to deliver projects Employ Great Methods And Tools In Product Design Practice different design methodologies tools and approaches Skill Examples Strong creative and problem-solving skills learning capabilities and decision-making ability An intense interest in innovation and new solutions within the identity industry and ability to comprehend their likely impact Demonstrated ability to deal with ambiguous business problems quickly learn new business domains and synthesize the situation applying Systems Thinking Detail oriented self-directed self-motivated with a strong capacity for working successfully and flexibly with people at all levels in an organization Good communications skills and the ability to communicate design proposals to a variety of internal and external stakeholder groups Curiosity to learn more about new business domains and Technology Innovation Strong visual communication and aesthetic sensibility An empathetic listener who can give and receive honest thoughtful feedbackAbility to clearly articulate experience vision and design decisions through immersive techniques and mediums Knowledge Examples Expertise in human interface guidelines standards and best practices as they apply to platforms. Expertise in full spectrum of Digital User Experience design process techniques methodologies and best practices Experience in a digital design-related disciplines: Strategic Design Management Human-Computer Interaction Product Design Service Design New Media Design Storytelling and Universal design Good knowledge of user research methodologies including Stakeholder Interviews Contextual Enquiry Co-creation workshops Customer Journey Mapping Design Sprints etc. Experience with wire framing Low/Hi-Fidelity interactive mock-ps rapid prototyping visual narratives and iterative design methodologies. Good knowledge of prototyping tool such as Sketch Adobe XD Illustrator Photoshop InDesign Axure Invision etc. Experience in user validation and evaluation techniques including Heuristic Evaluation Usability / Accessibility Testing Eye Tracking etc. Experience in building Design Language Systems for use within product design and technology teamsA genuine eagerness to work with mentor encourage and learn from a diverse and talented team Additional Comments Lead 1- Product Design will be responsible to design and develop human-centred digital products, that features ease of use, employ best-in-class interaction and visual design, that delivers a delightful customer experience. Collaboratively work with business, technology, and product teams to understand the product vision and translate them into tangible product design propositions. Responsibilities: Contribute to the development of user personas based on user and stakeholder research findings, and integrate personas within deliverables such as customer journeys, empathy maps, opportunity maps, service blueprints etc. Establish the experiences for various interfaces, including websites, mobile devices, apps, kiosks, games and wearables. Work within brand guidelines to create screen layouts that reinforce a brand’s style or voice through its visual touchpoints Design human-centered interaction models, wireframes, low-fidelity and high-fidelity mock-ups and interactive prototypes, MVP beta, and production-ready applications by designing user interface elements, UX specifications, and design systems and standards. Perform design reviews and approvals of proposed design and product revisions for desirability, and alignment with user expectations and usability standards Practice design alongside multidisciplinary teams, including product engineers, product managers and business stakeholders and other designers Ensure that the Product Design directions are in alignment with stakeholder business goals, expectations and budget. Stay updated on industry trends and best practices, advocating for continuous improvement and innovation. Set OKRs and success steps for self and also provide feedback to these goals of team members Requirements: Bachelor's Degree or Master’s degree with 8 + years of experience, in a digital design-related discipline: Interaction Design, Human-Computer Interaction, Product Design, Visual Communication, New Media Design or Universal design Experience in a digital design-related disciplines: Human-Computer Interaction, Product Design, Visual Communication, Storytelling, New Media and Universal design Experience in Usability domain with strong expertise in Planning and Delivering multiple UX engagements, in collaboration with Business and Technology teams. A solid foundation in colour, typography, screen layout and visual design with experience in visual transitions, micro animation, motion design and dynamic interaction elements. Extensive Hands-on experience on prototyping tool such as Figma, Adobe XD, Axure, InvisionApp, Illustrator, Photoshop, Indesign etc. Hands-on experience in envisioning and designing for Products /platforms, working simultaneously on multiple complex design problems. Understanding of Web design and Front-end development challenges, including usability, responsive design, browser and cross-platform compatibility etc. Experience in building Design Language Systems for use within product design and technology teams Excellent visual communication, presentation and organizational skills, with high attention to detail An excellent Design portfolio showcasing your best of work is mandatory. Skills User Research,Service Design,Architecture

Job Reference # 318881BR Job Type Full Time Your role Are you a puzzle solver? Do you know how different pieces should work together to form the broader picture? Do you know how to form strong links between different parts of the organization? Are data and the processing of data interesting to you? If so we are looking for an articulate, creative and energetic individual with a strong agile and collaborative mindset, and lots of perseverance to work across diverse groups and balancing outcomes that drive capability excellence as well as organizational OKR’s. The role will require the candidate to:  work closely with a global team of researchers, data engineers, and business analysts on building innovative data solutions  serve as a bridge between research analysts, business stakeholders, data engineers and delivery teams  participate in brainstorming meetings to design, execute, and deliver novel solutions that address investment debates.  translate business requirements into project plans.  design solutions, own specifications used for development and ensure sound execution  transform structured and unstructured big data into actionable insights  develop, maintain, and enhance high-quality data assets built from various sources.  implement quality assurance and data quality checks to ensure the completeness, validity, consistency and integrity of data as it flows through the pipeline Your team You will be working within Evidence Lab in Hyderabad as part of the Product Development team. Evidence Lab creates insight-ready datasets to help clients around the world make better investment decisions. The Product Development team is a dedicated R&D unit within Evidence Lab that works to source and commercialize novel data assets and techniques. Turning data into evidence: UBS Evidence Lab is a sell-side team of experts that work across various specialized areas creating insight-ready datasets. The experts turn data into evidence by applying a combination of tools and techniques to harvest, cleanse, and connect billions of data items each month. The library of assets, covering 1000s of companies, across all sectors and regions, is designed to help answer the questions that matter to investment decisions. Your expertise You have:  university degree, preferably in a data analysis related field e.g. statistics, economics, financial analysis or mathematics or similar.  an analytical mindset and a sharp eye for detail.  exceptional written and oral communication skills and experience in executive storytelling and visualization  excellent organizational, presentation and time management skills  ability to communicate with diverse audiences ranging from highly technical colleagues to senior stakeholders  the ability to balance multiple projects and priorities.  proficiency in Excel.  good working knowledge of SQL and relational data structures or Python and Pandas is highly desirable.  experience with visualization tools like Tableau or Power BI would be advantageous  experience in financial services and preferably in equity research is highly desirable About Us UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.. We have a presence in all major financial centers in more than 50 countries. Join us At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us. Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Skills: Employee relations, Performance management, HR policy development, OKR, Performance Appraisal, People Management, Company Overview TeachEdison, an Education Technology Company based in Bangalore, specializes in developing high-performance software for educators. We are currently advancing EdisonOS, an innovative Operating System for Knowledge Commerce. With a team of 11-50 dedicated employees, we strive to transform the education sector with our cutting-edge software solutions. For more information, visit www.teachedison.com. Job Overview We are seeking a Human Resources Generalist to join our dynamic team at TeachEdison. This is a full-time, mid-level position based in Coimbatore. The ideal candidate will have 4 to 6 years of experience in human resources and be ready to contribute to our team's growth through effective employee relations, performance management, and HR policy development. Qualifications And Skills Proven experience in employee relations (Mandatory skill), showcasing strong interpersonal and communication abilities to manage and resolve conflicts effectively.Demonstrated expertise in performance management (Mandatory skill), including designing frameworks to assess and enhance employee performance.Experience in HR policy development (Mandatory skill), emphasizing the creation and implementation of comprehensive policies that align with organizational goals.Strong knowledge of Objectives and Key Results (OKR) methodologies to align individual and team goals with company objectives.Proficient in performance appraisal processes, including conducting evaluations and providing constructive feedback to employees.Solid people management skills with the ability to lead, develop, and mentor teams to achieve strategic business objectives.Excellent organizational and time management abilities with attention to detail for handling multiple HR projects and responsibilities.Strong problem-solving skills with the ability to develop innovative solutions for complex HR challenges. Roles And Responsibilities Manage employee relations by addressing demands, grievances, or other issues and fostering a positive working environment.Develop and implement effective HR strategies, initiatives, and policies in alignment with the overall business strategy.Conduct performance management processes, including appraisals and feedback sessions, to enhance employee performance and development.Ensure compliance with labor regulations and maintain up-to-date and comprehensive HR records.Oversee recruitment efforts by identifying staffing needs, sourcing candidates, and conducting interviews to fill vacancies efficiently.Facilitate training and development programs to enhance employee skills and foster career growth opportunities.Analyze HR metrics to inform business decisions and enhance organization development.Collaborate with management to improve employee engagement and implement best practices for a thriving workplace environment.

Skills: Data Analysis, Process Optimization, Project Management, Lean Six Sigma, ERP Systems, OKR, PMP, Business Operations, You will help set and track company goals (OKRs), run weekly progress reviews, and drive cross-team coordination to make sure everyone is aligned. Youll be the operational engine behind our fast growth, ensuring teams stay focused and delivering results. Responsibilities Support the annual and quarterly company goal (OKR) setting process.Track weekly progress against goals across all departments.Run goal review meetings: prepare agendas, document action items, and follow up.Maintain dashboards and trackers for company initiatives.Solve operational problems by working cross-functionally with Product, Sales, Marketing, Engineering, and Support teams.Help prepare leadership reports, presentations, and updates.Identify bottlenecks and proactively suggest improvements.Drive internal communication about progress, wins, and priorities. About You 13 years of experience in a fast-paced environment (startup ops, consulting, project management, or business operations).Highly organized with excellent project management skills.Strong written and verbal communication skills.Comfortable using tools like Google Sheets, Notion, Asana, Slack, etc.Proactive problem-solver who doesnt wait to be told what to do.Analytical mindset: able to work with KPIs and understand business goals.Excited to work closely with leadership and learn how to run and scale a company. Bonus Skills (not Required, But Nice To Have) Experience in SaaS, EdTech, or B2B companies.Familiarity with OKR frameworks or business goal-setting processes.Comfortable working in a remote-first environment. Why Join Us Work closely with the CEO and leadership team.Learn how to build and scale a SaaS company from the inside.Huge career growth opportunity potential to grow into Business Operations Manager or Chief of Staff.Competitive salary, performance bonuses, and early equity opportunities.

This role is for one of the Weekday's clients Salary range: Rs 1500000 - Rs 3000000 (ie INR 15-30 LPA) Min Experience: 6 years Location: NCR JobType: full-time As Chief of Staff, you will act as a strategic partner to the CEO—driving cross-functional alignment, enabling operational excellence, and ensuring the organization scales with clarity and purpose. You will identify and resolve organizational inefficiencies, implement processes to improve execution, and support leadership in maintaining a high-performance culture across engineering, product, and growth functions. Requirements Key Responsibilities: Serve as a force multiplier to the CEO by streamlining operations, leading strategic initiatives, and ensuring cross-functional accountability. Diagnose organizational bottlenecks (e.g. communication gaps, hiring friction, performance inconsistencies) and implement solutions that unlock speed and efficiency. Drive strategic planning, OKR implementation, and cadence for execution across teams. Oversee people operations—including team culture, performance frameworks, and hiring—ensuring alignment with company goals. Lead and support high-priority programs across departments, ensuring initiatives are executed on time and with quality. Build and optimize operational processes to enable scale, while maintaining agility and a strong internal culture. Collaborate with leadership to assess risks and implement mitigation strategies for people, process, and execution challenges. Preferred Qualifications: 6-10 years of experience in consulting, high-growth startups, or product/strategy operations. At least 3 years of experience in a program lead or operations leadership role. MBA or equivalent experience in high-performance operating environments is a strong plus. Key Skills: Strategic Planning & OKRs, People Operations, Team Culture, IT Recruitment, Process Design, Process Automation, Risk Management, Risk Analysis, Risk Mitigation, Organizational Efficiency

This role is for one of the Weekday's clients Salary range: Rs 1500000 - Rs 3000000 (ie INR 15-30 LPA) Min Experience: 6 years Location: NCR JobType: full-time As Chief of Staff, you will act as a strategic partner to the CEO—driving cross-functional alignment, enabling operational excellence, and ensuring the organization scales with clarity and purpose. You will identify and resolve organizational inefficiencies, implement processes to improve execution, and support leadership in maintaining a high-performance culture across engineering, product, and growth functions. Requirements Key Responsibilities: Serve as a force multiplier to the CEO by streamlining operations, leading strategic initiatives, and ensuring cross-functional accountability. Diagnose organizational bottlenecks (e.g. communication gaps, hiring friction, performance inconsistencies) and implement solutions that unlock speed and efficiency. Drive strategic planning, OKR implementation, and cadence for execution across teams. Oversee people operations—including team culture, performance frameworks, and hiring—ensuring alignment with company goals. Lead and support high-priority programs across departments, ensuring initiatives are executed on time and with quality. Build and optimize operational processes to enable scale, while maintaining agility and a strong internal culture. Collaborate with leadership to assess risks and implement mitigation strategies for people, process, and execution challenges. Preferred Qualifications: 6-10 years of experience in consulting, high-growth startups, or product/strategy operations. At least 3 years of experience in a program lead or operations leadership role. MBA or equivalent experience in high-performance operating environments is a strong plus. Key Skills: Strategic Planning & OKRs, People Operations, Team Culture, IT Recruitment, Process Design, Process Automation, Risk Management, Risk Analysis, Risk Mitigation, Organizational Efficiency

This role is for one of the Weekday's clients Salary range: Rs 1500000 - Rs 3000000 (ie INR 15-30 LPA) Min Experience: 6 years Location: NCR JobType: full-time As Chief of Staff, you will act as a strategic partner to the CEO—driving cross-functional alignment, enabling operational excellence, and ensuring the organization scales with clarity and purpose. You will identify and resolve organizational inefficiencies, implement processes to improve execution, and support leadership in maintaining a high-performance culture across engineering, product, and growth functions. Requirements Key Responsibilities: Serve as a force multiplier to the CEO by streamlining operations, leading strategic initiatives, and ensuring cross-functional accountability. Diagnose organizational bottlenecks (e.g. communication gaps, hiring friction, performance inconsistencies) and implement solutions that unlock speed and efficiency. Drive strategic planning, OKR implementation, and cadence for execution across teams. Oversee people operations—including team culture, performance frameworks, and hiring—ensuring alignment with company goals. Lead and support high-priority programs across departments, ensuring initiatives are executed on time and with quality. Build and optimize operational processes to enable scale, while maintaining agility and a strong internal culture. Collaborate with leadership to assess risks and implement mitigation strategies for people, process, and execution challenges. Preferred Qualifications: 6-10 years of experience in consulting, high-growth startups, or product/strategy operations. At least 3 years of experience in a program lead or operations leadership role. MBA or equivalent experience in high-performance operating environments is a strong plus. Key Skills: Strategic Planning & OKRs, People Operations, Team Culture, IT Recruitment, Process Design, Process Automation, Risk Management, Risk Analysis, Risk Mitigation, Organizational Efficiency

Our client, a leading FMCG organisation, is seeking an Independent Communications Specialist who will play a pivotal role in promoting employee health and wellbeing communications, nurturing the wellbeing and mental health community, and supporting the delivery of the mental health program. This role involves program management, navigating internal systems, designing communications, and collaborating with various stakeholders.Seeking a purpose-led, high-energy team player who will play a pivotal role in promoting employee health and wellbeing communications, nurturing the wellbeing and mental health community and support delivery of the mental health, women’s health program and overall well-being programs. Responsibilities:Communications: Create and execute communications to promote health & well-being programs. Coordinate MHC initiatives, women’s health and mental health workshops, and events. Craft engaging content for GHW Hub and other channels like Viva Engage/ HR4HR Newsletter/ GHW. Newsletter working with Global Comms direction. Land the Women’s health program in key markets. Foster a sense of community by encouraging participation and engagement. Vendor Relations: Establish and maintain relationships with key vendors and partners. Ensure vendors, whether those managing EAP/ Team Energy/ Psych Safety or other learning program,are delivering on agreed program objectives and delivering reporting. Monitor their SLAs and quality. Support vendor contracts, payments and vendor management. Metrics and Reporting: Regularly analyse Wellbeing program data and provide reports/ flag issues. Use insights to refine program offerings and track progress. Monitor program effectiveness and make data-driven recommendations for improvements. Provide bi-weekly reporting summary via system-based tools with clear metrics to track OKR progress. HR/ GHW/ NIIT- Learning/ Employee Support: Serve as a point of contact for employees/ team members seeking health & wellbeing resources. Collaborate with HR and GHW teams to address individual needs. Work with NIIT and Leadership Development to ensure Wellbeing content and reporting is on track. Set up Wellbeing/ Women’s health/ MHC community connect sessions, manage invites, ensure decks /facilitators are briefed and ready. Manage the Wellbeing Budget from the vendor side, fulfil reporting requirements, prepare briefingdocuments, manage day-to-day responses to queries & support requests. Provide ongoing support and guidance to BG/ BU/ functional teams as they implement health & wellbeing offerings. Organise workshops and discussions to promote open communication, vulnerability, and trust. Duration: One-year contractLocation: Mumbai preferred; other cities can be consideredCapacity: Ideally 5 days/week; can consider 4 days/week.Timings: GlobalNature of Work: Hybrid (2 days on-site); mainly remote with 1-2 days per week onsite at Mumbai HQ. Skills Required:- A minimum of 7 years of top-tier writer/communications experience.- Experience in health & wellbeing- Experience working with global/international audiences- Some experience in design and deployment of multinational communications in HR/Wellbeing/Comms preferred

*This is a Pune, India based role. We work in a hybrid model in office 3 days a week. You will be part of a global team working closely with engineers in the US. Must be willing to work at least 4 overlapping hours with US time zone. * Job DescriptionOur Identity Security Cloud organization is looking for a well-rounded Software Development Engineer in Test (SDET) with a focus on backend development. A successful SDET should have excellent development and QA skills, experience writing automation tests, creating extensive test automation cases, and be able to ensure that processes and products consistently meet established quality standards. We are looking for someone capable of driving several projects to completion from a QA perspective and a skilled technician that can also serve as a mentor to team. Responsibilities include building test automation, designing automation testing best practices, quality standards & processes, manual testing of UI on web applications, assisting engineers in creation of automation tests, and maintaining healthy automation testing pipelines. We are looking for a visionary that delivers recommendations on how to evolve testing best practices within the organization that solve today’s problems with the future direction of product testing in mind. Responsibilities:Developing, promoting, and maintaining quality standards and quality control systems.Develop test automation framework that caters to the need of development team, in areas of UI Automation using CypressCollaborating with UI developers and engineering managers to develop best practices for automation testing.Monitoring and analyzing quality performance and the health of our automation testing pipeline.Assisting developers with testing issues and improving the team’s knowledge in automation testing.Assist in the creation and maintenance of testing environments.Proactively help improve quality methodologies within the organization to increase efficiency and work with other QA resources to form best practices for how to test our products.Assisting in manual verification of full feature testing and ensuring quality across all supported devices.Assist in optimizing workflows and processes used in our CI/CD pipelines.Reviewing code, specifications, and processes related to testing.Estimate, prioritize, plan and coordinate testing activities.Participate in planning sessions to gain knowledge of how to best create test plans for solutions designed. Requirements:5+ years of experience in quality engineering.Must have hands-on experience of 3+ years in developing code in:TypeScript/JavaScript using Cypress.Experience in developing Test Automation Framework with tools like Pact, Postman, Cypress.Experience writing test cases for manual verification of web applications.Familiarity with Jenkins, Cloudbees and CI/CD workflows.Experience with AWS and testing SaaS applicationsFamiliarity with SQL and NonSQL data stores.Must have previous experience with requirements, defect, functional, and performance management systems.Self-starter familiar with Agile/Scrum methodologies and experience planning and executing multi-sprint tasks with experience using tools such as Jira and Confluence.Strong Communication and interpersonal skills.Strong analytical and problem-solving skills.First 30 DaysThe Learning StageMeet team, understand team mission and visionClarity on various roles and expectationDevelopment setupSystems, tools accessRead guides, documentation, mandatory trainingsLearn company processes, benefits30-60 DaysThe Training StageFocus on more role specific tasks towards taking gradual responsibility and improving collaboration between existing team membersUnderstand team goals and OKR’s for the quarter and beyondUnderstand key dependencies, stakeholdersGet comfortable with tools, systems and processes on a day-to-day basis60-90 DaysThe Accountability StageGain complete understanding of the productIndependence and autonomy in managing their roles and responsibilityAccountable for their work, encourage them to accomplish projects on their own with limited guidance

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin , Twitter About The Role Zeta is looking for an experienced Program Manager who is responsible for planning, execution, and delivery of programs, ensuring that they align with the organization's strategic objectives. It requires a combination of leadership, strategic thinking, communication skills, and a deep understanding of project management principles. Act as a bridge between the strategic vision of the organization and the successful execution of projects that contribute to achieving that vision. Responsibilities Program Planning and Design: Align programs with the organization's strategic objectives and business goals. Clearly define the scope of the program, including deliverables and outcomes. Establish clear and measurable program objectives. Collaboration: Collaborate with design leadership to contribute to the creation of world-class interaction designs, offering assistance from initial concept ideation through the entire design process up to the product shipping stage.Resource Management: Identify and allocate resources, including budget, personnel, and equipment. Develop and manage the program budget, ensuring cost-effectiveness.Risk Management: Identify potential risks and develop mitigation strategies. Address and resolve issues that may impact the program's success.Stakeholder Management: Engage with various stakeholders, including executives, project managers, and team members.Requirements Gathering: Gather and manage requirements from stakeholders to shape the program.Planning and Execution: Develop and manage the program schedule, setting realistic timelines and milestones. Implement and oversee quality assurance processes to ensure deliverables meet standardsChange Management: Implement effective change control processes to manage alterations to the program scope, schedule, and resources. Communicate changes to stakeholders and ensure alignment.Performance Monitoring: Establish and monitor key performance indicators (KPIs) for program success. Make data-driven decisions based on performance metrics.Documentation: Maintain comprehensive documentation, including project plans, reports, and other relevant materials.Contract and Vendor Management: Manage contracts and relationships with external vendors if applicable.Continuous Improvement: Continuously analyze program performance, reliability, and incidents to identify areas for improvement. Implement changes to enhance overall program resilience.Conflict Resolution: Address conflicts and challenges within the team to maintain a positive work environment. Skills Project Planning and Delivery: Advanced knowledge and demonstrated expertise in the areas of end to end project planning and project deliveryExperience with any tech stacks: Must be from a technical background and have hands-on experience with any tech stacks (preferably Java, Spring boot and Postgresql). Preferably a PMP or Agile PM certification.Project Management tools: Strong hands-on experience on any project management tools like JIRA, Trello, Smartsheets, OKR management software, Kanban, etcAgile Methodology: Strong understanding of scrum and agile methodologies, sprint planning etc. Proficiency in creating animations from scratch using Lottie, showcasing the ability to add dynamic and engaging elements to user interfaces. This skill enhances the overall user experience through interactive and visually appealing animations.Cross-functional coordination: Exercise good business judgment skills to find short-term solutions working cross-functionally for difficult/tricky engineering problems while not sacrificing the long term goals.Reporting & Dashboards: Experience working with tools to manage schedule, cost and risks of ongoing projects and provide reports to managementCommunication Skills: Excellent communication skills, somebody who can understand the business problem/domain fast and articulate problem/solution to different audience types (technical/business)Obsessive ownership towards individual and team goals and does it rightClient Management: Build and maintain strong relationships with clients, ensuring their needs and expectations are met. Act as the primary point of contact for clients, providing regular updates and addressing any concerns promptly. Understand client business goals and align program objectives to support these goals. Facilitate effective communication between clients and internal teams to ensure seamless program execution. Gather and manage client requirements, ensuring they are accurately reflected in the program deliverables. Experience And Qualifications 10+ years of software industry experience with 4+ years of experience managing large cross-functional product development projects from inception to launch seeing the full lifecycle with a deep understanding of agile methodologiesExperience with B2B enterprise, SaaS / Cloud-based products is a strong plusUndergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent) Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success

Key ResponsibilitiesStrategic Program ManagementDrive end-to-end planning, execution, and tracking of strategic initiatives under the COO’s charter - Own program governance, milestones, risk tracking, and performance reporting across initiatives.Lead annual operating planning activities in collaboration with cross-functional stakeholders.Define and track key performance indicators across business functions aligned with strategic priorities.Reporting & DashboardsBuild and maintain executive dashboards, OKR tracking systems, and review cadences for COO-level updates.Implement KPIs and dashboards to track improvements in utilization, gross margin, and productivity.Revenue ManagementLead revenue forecasting in alignment with finance and sales functions.Calculate and track sold margin percentages for deals and projects.Monitor actual vs. sold gross margin and revenue realization across engagements.Build and maintain frameworks and dashboards for revenue and margin governance.Margin ManagementCreate governance mechanisms to track and report margin drivers across business units.Support cross-functional efforts to improve unit economics, drive cost optimization, and improve delivery margins.Monitor key levers such as bill rates, resource utilization, and unit-level profitability to ensure margin targets are achieved.Contracts & Commercial OperationsOwn and manage the end-to-end contract lifecycle for both vendor and customer agreements.Ensure timely execution, compliance, and documentation of contracts in coordination with legal and procurement.Lead and track invoicing processes and manage accounts receivables to ensure timely collections and cash flow predictability.Tools & AutomationEvaluate industry-leading tools and platforms to streamline functions across talent acquisition, project management, PSA (Professional Services Automation), and finance.Lead implementation and change management for adopted tools, ensuring alignment with business needs and adoption across teams. Qualifications & Skills10–12 years of relevant experience in program management, business operations, or strategy roles in an IT services, SaaS or tech environment.Demonstrated ability to manage cross-functional programs with multiple stakeholders.Strong understanding of SaaS metrics (e.g., gross margin, MRR, utilization, billing rates, etc.).Excellent interpersonal and communication skills, with the ability to influence and collaborate across levels.High energy, proactive attitude, and a strong solution-oriented mindset.Willingness and availability to work from office (WFO) as part of a collaborative leadership team.