Officer

Key Responsibilities

• Design, develop, and configure ServiceNow applications and modules based on business requirements.
• Implement and customize HRSD module functionalities, including Employee Center and Case Management.
• Develop workflows, business rules, UI policies, client scripts, and integrations using ServiceNow best practices.
• Develop and customize Service Portals, including building widgets, themes, and UI pages to enhance user experience.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Perform unit testing, debugging, and ensure quality assurance for all developed components.
• Maintain documentation for configurations, customizations, and integrations.
• Stay updated with ServiceNow releases and apply upgrades as needed.
  

Required Skills & Qualifications

• 3 - 4 years of hands-on experience in ServiceNow development.
• Strong knowledge of ServiceNow platform architecture and scripting (JavaScript, Glide API).
• Expertise in Service Portal development, including widget customization and UI/UX enhancements.
• Experience with HRSD module (preferred), including Case Management and Employee Center.
• Familiarity with ServiceNow integrations (REST, SOAP, APIs).
• Understanding of ITIL processes and ServiceNow best practices.
• Excellent problem-solving and communication skills.
  

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow HRSD Implementation Specialist certification.
• Experience with other ServiceNow modules like ITSM, ITOM, or CSM.
• Experience in Agile development methodology is a plus.
  

Education

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).