Officer, Customer Service Officer, Distribution, Consumer Banking Group

Role Overview: As a member of DBS Consumer Banking Group, you will play a vital role in providing exceptional customer service and support to clients. Your main responsibility will be to address client inquiries, concerns, and requests in a timely and efficient manner. Additionally, you will assist clients with account-related transactions and proactively identify their needs to offer suitable products and services. Collaboration with cross-functional teams to ensure seamless service delivery, maintaining accurate client records, and contributing to the improvement of customer service processes are also key aspects of your role. Key Responsibilities: - Provide exceptional customer service and support to clients - Assist clients with account-related transactions - Proactively identify and address client needs, offering appropriate products and services - Collaborate with cross-functional teams for seamless service delivery - Maintain accurate and up-to-date client records and documentation - Contribute to continuous improvement of customer service processes Qualifications Required: - Minimum 2 years of experience in customer service or client-facing role, preferably in banking or financial services industry - Strong communication and interpersonal skills - Excellent problem-solving and decision-making abilities - Proficient in relevant banking systems and software applications - Ability to work in a team environment and collaborate with colleagues across different departments - Commitment to continuous learning and professional development You will be offered a competitive salary and benefits package along with the opportunity for professional growth in a dynamic work environment that values your development and achievements. Role Overview: As a member of DBS Consumer Banking Group, you will play a vital role in providing exceptional customer service and support to clients. Your main responsibility will be to address client inquiries, concerns, and requests in a timely and efficient manner. Additionally, you will assist clients with account-related transactions and proactively identify their needs to offer suitable products and services. Collaboration with cross-functional teams to ensure seamless service delivery, maintaining accurate client records, and contributing to the improvement of customer service processes are also key aspects of your role. Key Responsibilities: - Provide exceptional customer service and support to clients - Assist clients with account-related transactions - Proactively identify and address client needs, offering appropriate products and services - Collaborate with cross-functional teams for seamless service delivery - Maintain accurate and up-to-date client records and documentation - Contribute to continuous improvement of customer service processes Qualifications Required: - Minimum 2 years of experience in customer service or client-facing role, preferably in banking or financial services industry - Strong communication and interpersonal skills - Excellent problem-solving and decision-making abilities - Proficient in relevant banking systems and software applications - Ability to work in a team environment and collaborate with colleagues across different departments - Commitment to continuous learning and professional development You will be offered a competitive salary and benefits package along with the opportunity for professional growth in a dynamic work environment that values your development and achievements.