Officer, Customer Service Officer, Distribution, Consumer Banking Group

Role Overview: As a member of the DBS Consumer Banking Group, you will play a crucial role in providing exceptional customer service and support to clients, helping them with their inquiries, concerns, and requests in a timely and efficient manner. Your responsibilities will include assisting clients with account-related transactions, proactively identifying their needs, collaborating with cross-functional teams, maintaining accurate client records, and contributing to the continuous improvement of customer service processes. Key Responsibilities: - Provide exceptional customer service and support, addressing client inquiries, concerns, and requests promptly - Assist clients with account-related transactions, such as openings, closures, and updates - Identify and address client needs, offering suitable products and services to enhance their banking experience - Collaborate with cross-functional teams for seamless service delivery and issue resolution - Maintain accurate and up-to-date client records and documentation - Contribute to continuous improvement of customer service processes and procedures Qualifications Required: - Minimum 2 years of experience in customer service or client-facing role, preferably in banking or financial services industry - Strong communication and interpersonal skills to effectively interact with clients from diverse backgrounds - Excellent problem-solving and decision-making abilities focused on delivering high-quality customer service - Proficiency in relevant banking systems and software applications - Ability to work in a team environment and collaborate across different departments - Commitment to continuous learning and professional development (Note: The additional details of the company were not provided in the job description.),