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Tata Capital
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Officer Collection - FI - Housing EM

Officer Collection - FI - Housing EM

Tata Capital

1 - 2 years

3 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

Apply

Skills Required

customer service customer complaints financial services sales collections github housing maven collection management recovery amazon rds docker ansible amazon ec2 java git iam devops linux jenkins mysql aws finance amazon cloudwatch

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Officer Collection to join our team in Deoli, Chhatri Chauraha. The ideal candidate will have 1 to 2 years of experience in the field.
Roles and Responsibility

Correspond with multiple sources to negotiate payment schedules that suit the customer''s current financial situation while satisfying the debt.

Track portfolio for specific buckets and control delinquency, focusing on non-starters.

Provide efficient customer service regarding collection issues, process refunds, review account adjustments, resolve client discrepancies, and address short payments.

Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and adjustments.

Ensure customer files are updated, recording contact times and dates, and noting information received about their debt.

Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions.

Investigate defaulting accounts and identify reasons for default while maintaining relationships with customers.

Enlist sales and senior management efforts when necessary to accelerate the collection process, including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support as needed.

Ensure compliance with all Audit / NHB / IRB regulations and company policies and procedures.

Job

GraduateYes.

Masters/PostgraduateOptional.

Minimum 1 to 2 years of experience in collections or a related field.

Strong knowledge of banking and financial services is required.

Excellent communication and customer service skills are essential.

Ability to work in a fast-paced environment and meet deadlines.

Strong analytical and problem-solving skills are necessary.

Experience in handling customer complaints and resolving issues efficiently is preferred.

For more information, please contact us at 6587565.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Officer Collection - FI - Housing EM