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Tata Capital
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Officer Collection - FI - Housing EM

Officer Collection - FI - Housing EM

Tata Capital

1 - 2 years

3 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

Apply

Skills Required

application software customer service banking operations financial services broking github housing maven recovery amazon rds sales docker ansible amazon ec2 java git iam collections devops linux jenkins mysql aws amazon cloudwatch

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team as an Officer Collection in the FI department, located in Bikaner. The ideal candidate will have 1 to 2 years of experience in collections.
Roles and Responsibility

Correspond with multiple sources to negotiate payment schedules that suit the customer''s current financial situation while satisfying the debt.

Track portfolio for specific buckets and control delinquency on a bucket-wise and DPD-wise basis, focusing on non-starters.

Provide efficient customer service regarding collection issues, process refunds, review account adjustments, resolve client discrepancies, and address short payments.

Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and adjustments.

Ensure customer files are updated, recording times and dates of contact and noting information received about their debt.

Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions.

Investigate defaulting accounts and identify reasons for default while maintaining relationships with customers.

Enlist sales and senior management support when necessary to accelerate the collection process, including assisting the court receiver in repossessing assets and seeking legal and police support.

Ensure compliance with all Audit/NHB/IRB regulations and company policies and procedures.

Job

Graduate degree required; Masters/Postgraduate is optional.

Minimum 1 to 2 years of experience in collections.

Possess strong knowledge of banking operations, financial services, and broking.

Demonstrate excellent communication and customer service skills.

Ability to work effectively in a fast-paced environment and meet deadlines.

Exhibit strong analytical and problem-solving skills.

Proficient in MS Office and other relevant software applications.

For more information, please contact us at 6587566 or email us at [insert email ID].

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Tata Capital

Financial Services

Mumbai Maharashtra

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Officer Collection - FI - Housing EM