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Tata Capital
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Officer Collection - FI - Housing EM

Officer Collection - FI - Housing EM

Tata Capital

1 - 2 years

3 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

application software customer service financial services sales collections github customer relationship housing maven customer complaints amazon rds docker ansible amazon ec2 java git devops linux jenkins shell scripting aws amazon cloudwatch

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team as an Officer Collection in the FI - Housing department, located in Tonk. The ideal candidate will have 1 to 2 years of experience in collections.
Roles and Responsibility

Correspond with multiple sources to negotiate payment schedules that suit the customer''s current financial situation while satisfying the debt.

Track portfolio for specific buckets and control delinquency on a bucket-wise and DPD basis, focusing on non-starters.

Provide efficient customer service regarding collection issues, process refunds, review account adjustments, resolve client discrepancies, and address short payments.

Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and adjustments.

Ensure customer files are updated, recording contact times and dates, and noting information received about their debt.

Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions.

Investigate defaulting accounts and identify reasons for default while maintaining relationships with customers.

Enlist sales and senior management efforts when necessary to accelerate the collection process, including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support.

Ensure compliance with all Audit / NHB / IRB regulations and company policies and procedures.

Job

GraduateYes.

Masters/Postgraduate is optional.

Minimum 1 to 2 years of experience in collections.

Strong knowledge of banking and financial services.

Excellent communication and customer service skills.

Ability to work in a fast-paced environment and meet deadlines.

Strong analytical and problem-solving skills.

Experience in handling customer complaints and resolving issues.

Knowledge of auditing and regulatory requirements.

Familiarity with credit memos and account adjustments.

Understanding of customer relationship management principles.

Ability to work collaboratively with cross-functional teams.

Strong attention to detail and organizational skills.

Proficiency in MS Office and other software applications.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Officer Collection - FI - Housing EM