Officer - CAD

Purpose/Objective

Team Member - Customer Invoicing is responsible for managing the end-to-end customer invoicing process, ensuring accurate data collection, timely invoice generation, tax compliance, and effective customer management. This role focuses on resolving billing disputes, maintaining documentation, enhancing systems, and supporting revenue reconciliation and audits while aligning with organizational goals and standards.

Key Responsibilities of Role

Revenue invoicing - To raise customer invoices timely and accurately without any revenue leakages basis tariffs and agreement with customers and providing monthly income provisions to finance team. Data Collection for invoicing: Gather operational data from systems, follow up with marketing/BD teams for agreements, and other related departments to process invoices. System Management Operate, manage invoicing activities using SAP and other billing system & contribute to system design and development, including creating Business Requirement Documents (BRDs), conducting User Acceptance Testing (UAT), and enhancing existing systems for better functionality. Documentation and Reporting: Maintain accurate and up-to-date records of invoicing details in SAP, other relevant systems & prepare regular Management Information System (MIS) reports for leadership review. Keeping backups of invoice and credit note copies and related supporting documents in assigned location. Customer Management: Act as the point of contact for customers regarding invoicing queries, create customer codes, manage KYC documents, and update customer master data & map agreements to ensure accurate billing and efficient service delivery. Issue Resolution: Address and resolve billing disputes by coordinating with finance, operations, customer service teams & ensure timely resolution of all customer-related issues. Tax Compliance and Controls: Ensure adherence to tax compliance requirements, internal checks, controls during invoicing processes & mitigate financial risks by upholding organizational policies and statutory regulations. Revenue Reconciliation: Perform revenue reconciliations to ensure accurate recording and reporting of invoiced amounts. Internal and Statutory Audits: Provide necessary documentation and support during internal and statutory audits. Address auditor queries and ensure compliance with applicable regulations. Collections and Certificates:Oversee the collection of marine charges and issuance of No Dues Certificates (NDC) to customers. Digital mindset: Champions a digital mindset within the organization to drive innovation and competitiveness. Keep up with digital and AI advancements to enhance business and maintain competitiveness.

Technical Competencies

Invoicing,Contract Management,Regulatory Compliance,Accounting

Qualifications and Experience

Educational Qualification: B.Com, M.Com, BBA, MBA, CA Inter, CMA Inter Work Experience: 2-4 years of experience in relevant field