Office Administrator

Role Overview: As the Lead, Admin & HR at KOKO Networks, your role involves overseeing and streamlining administrative operations to ensure the seamless day-to-day functioning of the organization. You will be responsible for managing facilities, soft services, travel, vendor relationships, and event planning while fostering collaboration across teams. Your leadership will play a crucial role in maintaining a productive, safe, and well-maintained workplace that aligns with KOKO's operational goals and values. Key Responsibilities: - Coordinate internal communications, shared notices, and routine planning for smooth daily office operations. - Oversee building maintenance services including housekeeping, security, hospitality, waste management, pest control, and landscaping. - Manage the day-to-day operations of soft services to ensure a clean, safe, and well-maintained facility environment. - Supervise housekeeping and janitorial staff, providing training and ensuring adherence to quality standards. - Handle facilities-related tasks including infrastructure repairs, preventive maintenance, and vendor support. - Create and maintain emergency preparedness plans for scenarios such as fire, natural disasters, or other emergencies. - Manage operational budgets, including forecasting, reconciliation, and petty cash handling. - Procurement processes, including vendor sourcing, purchase orders, AMC contracts, renewals, and service compliance. - Manage vendor relationships, contracts, and performance metrics, while tracking trends and ensuring service level expectations are met. - Organize office events, employee celebrations, and special occasions, including planning, budgeting, and execution. - Plan and book employee travel, including transportation, hotel accommodation, travel insurance, and visa-related documentation. - Maintain communication with employees during travel, offer timely assistance, and ensure vendor coordination. - Keep accurate documentation, reconcile bills, and report travel and operational expenses to the finance team. Qualifications Required: - A bachelor's degree in Business Administration, Facilities Management, Operations, or a related field. - 5+ years of experience in office operations, administration, or facilities management in a dynamic and fast-paced environment. - Strong coordination and organizational skills with the ability to multitask and manage competing priorities. - Practical experience in vendor negotiation, AMC contracts, procurement, and budget tracking. - Proficiency in MS Office and administrative tools; familiarity with travel booking platforms and reporting systems. - Solid understanding of housekeeping standards, safety regulations, and soft services management. - Excellent communication and interpersonal skills to work across teams and support internal and external stakeholders. - High level of ownership, attention to detail, and a proactive problem-solving mindset. - Ability to handle sensitive information, manage emergencies, and maintain professionalism under pressure. - A collaborative attitude with a commitment to maintaining a functional, safe, and employee-friendly workspace.,