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OCM Consultant

4 - 9 years

7 - 10 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

project management team management customer service team leading kra operations management customer relationship training business development dashboards sales customer support mis customer handling sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Do - Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly - Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Maintain broad knowledge of client products and/or services - Offer additional products and/or services as needed - Prepare complete and accurate work including appropriately notating accounts as required - Track, document and retrieve information in call tracking database - Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs) - Participate in activities designed to improve customer satisfaction and business performance

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Information Technology & Services

Bengaluru

250,000+ Employees

11788 Jobs

    Key People

  • Thierry Delaporte

    CEO & Managing Director

  • Jatin Dalal

    Chief Financial Officer

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