NPD Executive

0 - 3 years

0 Lacs

Posted:23 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

You will be joining a budding home decor startup that aims to revolutionize the industry by providing innovative, hassle-free solutions for plant parenting. With a focus on delivering top-notch products that seamlessly combine style and function, we have gained a reputation for our self-watering planters that make plant care a breeze. As part of our team, you will play a crucial role in shaping the consumer experience and ensuring high customer satisfaction. **Key Responsibilities:** - **Consumer Insight & Persona Mapping:** - Research and develop detailed consumer personas to align product development with user needs. - **Customer Feedback & Experience:** - Call customers post-purchase to confirm product receipt and gather feedback on quality, packaging, and overall satisfaction. - Document insights for sharing with product and marketing teams. - **Warehouse Coordination & Quality Checks:** - Collaborate with the warehouse team to monitor product quality and ensure high standards for dispatched plants. - Identify and report any quality issues to maintain customer satisfaction. - **Operations Coordination:** - Work closely with the operations team to track orders and ensure timely dispatch and delivery of products. - Proactively resolve any delays or logistical issues to enhance customer experience. **Qualifications Required:** - 0-2 Years of experience in New Product development. - Excellent communication skills, with proficiency in English and Hindi preferred. - Proficient in MS Excel. - Strong attention to detail and organizational skills. - Demonstrated empathy and a customer-first mindset. - Ability to multitask and collaborate effectively with multiple teams. - Interest in plants, gardening, or D2C consumer brands is a plus.,

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