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0.0 - 8.0 years
0 Lacs
Hyderabad, Telangana
On-site
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 8 years of experience in process excellence, business process management, or operations consulting. Experience in process improvement methodologies (e.g., Lean, Six Sigma, Agile, Business Process Model and Notation (BPMN)). Experience in project management tools and methodologies. Preferred qualifications: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. Certifications in Lean Six Sigma Black Belt (LSSBB), Certified Business Analysis Professional (CBAP), or Project Management Professional (PMP). Experience with data visualization tools (e.g., Tableau, Google Data Studio). Experience in working within the technology or digital advertising industry. Experience with Google Ads products and support processes. Experience with process mapping and business process modeling tools (e.g., Visio, Lucidchart). About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. As a Process Consultant in gTech Ads, you will play a role in transforming our customer delivery and internal support processes. Your work will directly enhance customer experience, efficiency, scalability, and the overall of our technical support and consulting services for Google Ads. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Responsibilities Conduct assessments of existing gTech Ads processes, identifying inefficiencies, bottlenecks, and areas for improvement using methodologies like Lean, Six Sigma, and Value Stream Mapping. Design and develop optimized processes, workflows, and tools that align with business objectives, improve operational efficiency, and enhance the customer experience. Lead and manage process improvement projects from initiation to closure, including defining scope, developing project plans, managing stakeholders, mitigating risks, and ensuring delivery. Partner with cross-functional teams including, Tech and Media delivery, Customer support, Vendor partners and Business operations to understand their needs, gather requirements, and drive consensus on process changes. Define key performance indicators (KPIs) to measure the impact of process improvements, monitor performance, and identify opportunities. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Posted 3 months ago
2.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Description Business Systems Support analyst Job Description Key Responsibilities The business systems support analyst is responsible to manage customer’s issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve. Providing support and stakeholder engagement Case troubleshooting and resolution and where needed work with other teams to get the issue resolved Escalate issues timeously Maintain detailed case history and documentation, ensuring comprehensive documentation and timely follow-up Work closely with Business and Function Support teams to aide in knowledge transfer, identification, and remediation of bugs Own the case end to end and continue to up the customer Documen findings / requirements form the root cause analysis work Document processes and procedures Ability to present information to stakeholders Ability to present information in a coherent manner Work Experience And Qualification IT / Relevant Science/business tertiary qualification Minimum of 2 years Business / System analysis experience Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc Experience in Customer Service Exposure as an end user to a support systems, i.e. remedy, zendeks, etc. Trends and patterns identication and execution thereafter. Microsoft Office Suite Experience working within all aspects of the Software Development Life Cycle (SDLC). Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture. Excellent communication, both written and verbal Excellent relationship management and collaboration skills Good planning and time management skills Critical Skills Of The Role Analysis Problem solving Customer Service Communication Relationship Management Self Management Decision making Planning, co-ordinating and directing DEI Statement Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. Show more Show less
Posted 3 months ago
2.0 - 6.0 years
0 Lacs
Mumbai, Maharashtra
On-site
RPAMumbai Posted On 10 Jun 2025 End Date 09 Aug 2025 Required Experience 2 - 6 Years Basic Section No. Of Openings 1 Designation Senior Business Analyst Closing Date 09 Aug 2025 Organisational MainBU EQPM Sub BU RPA Country India Region India 2 State Maharashtra City Mumbai Working Location Kanjurmarg Client Location NA Skills Skill BA Highest Education No data available CERTIFICATION No data available Working Language No data available JOB DESCRIPTION Key Responsibilities (Job Description): 1.Preparation of BRD(Business Requirement Document) a) Work with stakeholders to identify and document business needs and requirements. b) Develop and maintain business requirements documents c) Conduct research and analyze data to identify trends, issues, and opportunities. 2.Preparation of FRD(Functional Requirement Document) a) Produce clear definition of project scope and objectives b) Producing FRD as basis for design and development c) Recommend solutions to improve business processes, systems, and products. d) Work with developers to ensure that solutions meet business requirements. 3.Preparation of visual representation of “As Is” and “To Be” process a) Understand the current state of the process b) Identify processes and activities c) Capture inputs and outputs d) Document roles and responsibilities e) Use standard notation or symbols f) Incorporate feedback from stakeholders and SMEs 4. Smooth execution of UAT a) Collaborate with stakeholders to define the scope of UAT b) Work closely with end users, SMEs and other stakeholders to define test scenarios and create detailed test cases c) Provide support to stakeholders during UAT d) Participate in UAT sessions to understand the rationale behind proposed changes Key Performance Measures and KPIs 1. Requirement completeness 2. Requirement Quality 3. Requirement traceability 4. Stakeholder satisfaction 5. Project success 6. Business impact 7. Process improvement
Posted 3 months ago
0 years
3 - 3 Lacs
Gurgaon
On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES • Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. • Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. • Updates customer information and ensures accurate entry of contact information. • Meets standards of job, such as quality standards, adherence to schedule and average handle time. • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. • Other related duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES • Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries • Excellent customer service skills that build high levels of customer satisfaction • Excellent verbal and written communication skills • Computer navigation and operation skills • Demonstrates effective people skills and sensitivities when dealing with others • Ability to work both independently and in a team environment FIS JOB LEVEL DESCRIPTION Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 months ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Our technology services client is seeking multiple Oracle GRC Consultant to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Responsibilities Develop and Implement GRC Programs and Policies Create and enforce governance risk management and compliance programs to ensure the organization adheres to regulatory requirements and internal policies Conduct Risk Assessments Identify potential risks and develop mitigation strategies to minimize impact on the organization Monitor Compliance Ensure ongoing compliance with regulatory requirements and internal policies through regular audits and assessments Collaborate with Various Departments Work closely with different departments to ensure GRC goals are met and integrated into business processes Prepare Reports and Documentation Generate reports and documentation for internal and external audits providing insights and recommendations Provide Training and Support Offer training and support on GRC related matters to employees and stakeholders Technical Skills Knowledge: Proven Experience Gathering and interpreting business requirements developing technical requirements and specifications Software Engineering Methodologies Knowledge of software engineering methodologies reporting tools modeling and testing Lean Six Sigma and Business Process Modelling Understanding of Lean Six Sigma and Business Process Modelling and Notation Oracle GRC Knowledge Familiarity with Oracle GRC Governance Risk Compliance and Oracle Risk Management Cloud RMC is highly desirable 1 Mandatory Skills: Oracle GRC Please share resumes to vinod@s3staff.com Show more Show less
Posted 3 months ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired General Equivalency Diploma Travel Percentage 0%GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge Tracks and documents inbound support requests and ensures proper notation of customer problems or issues Updates customer information and ensures accurate entry of contact information Meets standards of job, such as quality standards, adherence to schedule and average handle time May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer Other related duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment FIS JOB LEVEL DESCRIPTION Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less
Posted 3 months ago
0 years
0 Lacs
New Delhi, Delhi, India
On-site
Who We Are At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. The Opportunity MuleSoft Developer with experience designing, delivering and migrating MuleSoft implementations in an enterprise environment required. The successful applicant will take responsibility for the solution they build and, working with a Solution or Application Architect, ensure these are well designed, modular, reusable, performant, scalable and extensible. What You'll Be Doing This is a hands-on role and you will have a keen eye for detail, an intolerance to poor software and interface design and understand methodologies and approaches that result in well tested high-quality systems. You will be involved with all parts of our delivery lifecycle including specification, authoring code, code review, functional testing, performance testing and supporting staging and production launches. This is a client facing role working for a digital consultancy responsible for the delivery and support of many high-profile big data and commerce applications which require someone of excellent technical ability looking to make their mark in a diverse and expanding team. What We Want From You Full project lifecycle experience in delivering complex, high volume solutions Excellent MuleSoft implementation skills, and a strong working knowledge of Anypoint Studio Strong understanding of what MuleSoft can provide, and what it cannot provide Strong opinions of when the IPAAS platform is the correct place to implement functionality, and when it is not Experience with design of interfaces between disparate systems, defining canonical interface forms Experience with design and implementation of highly scalable systems A good understanding of designing complete systems with both front and back end components communicating via REST Strong skills around data interchange formats such as JSON, XML, etc. Experience of using Git or Mercurial distributed source control systems If you know some of this even better: Understanding of object-oriented concepts and UML notation Knowledge of AWS, Azure, Docker, Kubernetes or other cloud deployment paradigms Good understanding of Linux or other Unix based systems Good understanding of commonly used Java libraries such as Log4J, Apache Commons, Google Guava Good understanding of cryptography, certificate management and the development of secure software and protocols What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day: Connect Meaningfully Inspire Creatively Include Purposefully Approach Positively Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team. WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. Show more Show less
Posted 3 months ago
1.0 - 31.0 years
1 - 4 Lacs
Mohali, Chandigarh Region
On-site
Job Title: Music Teacher Job Summary: We are seeking a passionate and skilled Music Teacher to join our institution. The ideal candidate should be able to teach music theory and practical skills across a range of instruments and/or vocal styles. They should inspire students to appreciate and engage with music, while helping them grow their talents and confidence. Key Responsibilities: Plan and deliver engaging music lessons to students of varying age groups and skill levels. Teach music theory, notation, rhythm, and sight-reading. Instruct students in vocal or instrumental techniques (piano, guitar, violin, etc. as per expertise). Organize and prepare students for performances, recitals, and competitions. Assess student progress and provide constructive feedback.
Posted 3 months ago
1.0 - 31.0 years
1 - 4 Lacs
Sector 1, Delhi-NCR
On-site
Job Title: Music Teacher Job Summary: We are seeking a passionate and skilled Music Teacher to join our institution. The ideal candidate should be able to teach music theory and practical skills across a range of instruments and/or vocal styles. They should inspire students to appreciate and engage with music, while helping them grow their talents and confidence. Key Responsibilities: Plan and deliver engaging music lessons to students of varying age groups and skill levels. Teach music theory, notation, rhythm, and sight-reading. Instruct students in vocal or instrumental techniques (piano, guitar, violin, etc. as per expertise). Organize and prepare students for performances, recitals, and competitions.
Posted 3 months ago
1.0 - 31.0 years
1 - 4 Lacs
Urban Estate Dugri, Ludhiana
On-site
Job Title: Music Teacher Job Summary: We are seeking a passionate and skilled Music Teacher to join our institution. The ideal candidate should be able to teach music theory and practical skills across a range of instruments and/or vocal styles. They should inspire students to appreciate and engage with music, while helping them grow their talents and confidence. Key Responsibilities: Plan and deliver engaging music lessons to students of varying age groups and skill levels. Teach music theory, notation, rhythm, and sight-reading. Instruct students in vocal or instrumental techniques (piano, guitar, violin, etc. as per expertise). Organize and prepare students for performances, recitals, and competitions. Assess student progress and provide constructive feedback.
Posted 3 months ago
2.0 years
0 Lacs
India
Remote
Job description The Mystic Keys, a leading online music education platform, is seeking a talented and passionate Music Teacher to join our team at TheMystickeys.com. If you have a deep understanding of music theory, excellent teaching skills, and a knack for inspiring students of all ages, this position offers an exciting opportunity to make a significant impact on music education. Join us in our mission to provide exceptional music instruction and help students unlock their musical potential. Job Type: Part-time, Remote freelance Qualifications: Must have Trinity College, ABRSM, or relevant Western music certifications. Experience: At least 2 years of teaching experience preferred (Talented freshers can also apply). Location: Remote Language: Proficient in English (Required) Candidate Requirements: Excellent verbal and written English skills, along with Music Certifications. Minimum 2 years of teaching experience (Talented freshers can apply). Flexible approach, capable of adapting to various individuals. Ability to teach both adults and children. Proficiency in teaching all music genres. Familiarity with ABRSM or Trinity College grade examinations. Proficient in teaching all levels, from absolute beginners to advanced. Competency in teaching music theory. Knowledge of music notation software and DAWs is a plus. Job Types: Part-time, Freelance Contract length: 12 months Pay: ₹5,000.00 - ₹30,000.00 per month Expected hours: 15 – 40 per week Work Location: Remote Show more Show less
Posted 3 months ago
2.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Description Are you passionate about automating, designing processes and simplifying work? Is the opportunity to contribute toward Amazon's ability to scale operations inspiring? We are looking for experienced Seller Support SMEs coming from a technology background with the ability to deep dive, invent and simplify and who have a high degree of ownership. Our Business We serve Amazon’s third party sellers, one of the fastest growing businesses inside Amazon with over a million merchants, vendors and brand owners selling on Amazon’s international marketplace. We drive the solutions to ensure our sellers are successful, building the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience. We are changing the world of seller engagement. Our Impact The result of our work is seen in the growth of the Amazon business in physical gross merchandise sales sold by independent third-party sellers. We’ve had a direct impact on Amazon’s success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon’s ability to continue to offer customers the largest product selection at the lowest price. Selling Partner Support Experience is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale. The Role As a Process Support Expert, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Workflows. In this role you will partner with the greater SPSE organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with product managers, software engineers, business analysts and program managers on small to medium scale projects. Key job responsibilities Engage with program and business stakeholders to document requirements, create functional specifications/requirements and generate process maps using Business Process Model Notation (BPMN) tool called Workflow Designer (WFD) Update, test, launch and improve Selling Partner (SP) and Associate facing WFs Become a subject matter expert on Workflow Designer (WFD) understanding tool configurations Engage with software development teams to provide requirements for integrating new automation or updating existing automation Author SP and Associate facing content in various markup languages (Mustache(5), Markdown, HTML, CSS) Understand and leverage SPS’ operational knowledge for accurate issue resolution Deep dive WF product and/or operational issues to propose and implement simple and effective solutions A day in the life Work extensively on Amazon proprietary BPMN tool to develop and edit existing software products working backwards from business requirements Attend stand-ups sharing updates on project progress and clarify blockers/issues with senior engineers (if any) Occasionally, get involved in discussions with business leaders providing technical solutions to real-world business problems Review technical designs of other engineers maintaining a high quality bar for products About The Team The Process Engineering team operates within a broader organization dedicated to streamlining the support experience for Amazon Selling Partners and internal support associates. Our objectives include minimizing customer support inquiries and enhancing the efficiency of support representatives. As a cohesive unit, we collaborate on best practices, offer mutual assistance, mentor engineers, and actively contribute to the overarching goals of the organization. Throughout our endeavors, we prioritize both productivity and fun. Basic Qualifications Bachelor's degree in engineering, information technology, related technical field or the equivalent experience; with at least 2 years experience in Selling Partner Services. Working knowledge of data and process modeling (i.e. process mapping, wire framing, simulation, developing logic, etc.) Experience with programming/mark up/scripting languages (Java, JavaScript, Ruby, SQL, Markdown, HTML and CSS) Ability to meet deadlines and prioritize tasks. Excellent communication skills, attention to details, self-driven and highly motivated team player. Preferred Qualifications Ability to learn and adopt new technologies quickly Knowledge of technical architectures including upstream and downstream impacts of system configurations Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - BLR 14 SEZ - F07 Job ID: A2965918 Show more Show less
Posted 3 months ago
4.0 years
2 - 6 Lacs
Hyderābād
On-site
About this role: Wells Fargo is seeking a Senior Software Engineer Engineer We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Lead moderately complex initiatives and deliverables within technical domain environments Contribute to large scale planning of strategies Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals Lead projects and act as an escalation point, provide guidance and direction to less experienced staff Required Qualifications, International: Experience in Software Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Serves as a technical consultant to internal clients and technical management to ensure conformity with Enterprise Architecture; having expertise across a broad portion of the organizational unit's architecture, or in-depth expertise within a more specific portion of the architecture. Development of PRPC 8.x features on BPM side. Creation of rule types, UI and correspondence features. Creation of rules management and associated tools such as export & import tools, skimming and bulk processing tools PPRC configurations such as MQ, File, email server, SOAP , REST , Agents , Listener's and other configurations Scalability and reuse of the application in development Creation of enterprise class structure that is scalable and extensible Develop PRPC integration capabilities Development of PRPC security model, integrating PRPC with external managed security such as SSO and LDAP PRPC architecture and its relation to J2EE architecture Performance tuning and optimization of PRPC implementations Usage of application preflight tool, PAL, DB Trace, Profiler tool, SMA console, Pega AES Creating Web Services in Java Job Expectations: 4+ years design and planning experience in systems applications or IT Architecture 4+ years of PEGA experience, 8.x experience preferred. PEGA certification CSSA (Certified Senior Systems Architect) or LSA (Lead System Architect) BPM / Case Management experience UI (User Interface) experience RESTful or SOAP web services experience Development experiences in J2EE or .NET Agile experience • JIRA experience Management platform design, support and development experience Experience in working with database systems with SQL, PL/SQL skills in Oracle and in SQL Server. Experience agile developer practices (Scrum) Knowledge and understanding of MQ and Kafka Proficient in authentication, authorization, LDAP and advanced security concepts. Extensively used Clipboard, Tracer and Performance Analyzer (PAL) for troubleshooting and performance tuning of PRPC applications. Knowledge and understanding of Business Process Management Notation (BPMN) methodology and modeling Knowledge and understanding of Cloud computing, PaaS design principles and micro services and containers Security patterns - OAUTH, JWT, SAML and emerging models Specific experience in enterprise usage of TDD including Cucumber\Gherkin. Good verbal and written communication skills Good problem solving and analytical skills Should be detail oriented, able to multi task Demonstrated ability to learn the business quickly. Posting End Date: 12 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Posted 3 months ago
4.0 - 8.0 years
0 Lacs
Chennai
On-site
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Title: Senior Decision Management Associate Overview Athenahealth is looking for a Senior Decision Management Associate to join the Collector Rules team within the Product Management department. You are a technical senior associate who can independently interpret, implement, test & debug highly complex code. You are an excellent communicator who can quickly pick up the complicated healthcare space. You are a tenacious but nimble learner who demonstrates design & engineering excellence. The Team Revenue Cycle Management (RCM) is a core service offered by athena through our Collector product and related services. Collector product teams in Chennai are responsible for developing and delivering the Product roadmap. Rules Zone under Collector is responsible for the life cycle and governance of business rules based on Client requests and industry regulations. As a member of our team, you will be responsible for converting highly impactful legacy code into new-age technical implementation while keeping the business outcomes intact. Ultimately your work will focus on improving corporate performance, product performance and clinical outcomes. Key Responsibilities Interpret existing Object-Perl code covering subroutines, file handling, OOPS concepts etc Reverse engineer complex PERL code & convert it into business requirements/specifications in DMN (Decision Modeling notation) that is technically sound, performant, scalable, and readable. Test & debug implemented DMN files Debug Perl code Create & debug Java methods Act as the subject matter expert for your area of assignment Collaborate with cross-functional teams within Rules Zone to define project scope, complete the deliverables and to ensure that products meet customer requirements Typical Qualifications Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field Strong technical knowledge & 4-8 years of solid experience in software development Experience with agile development methodologies and project management tools, such as JIRA Proficiency in programming languages such as Perl, Java Experience in decision modelling tools(DMN) covering complex DMN implementation with Business & technical attributes, BKMs, Feel Operators, Decision tables, handling iterations etc Strong analytical skills Learn and adapt in a fast-paced environment, while producing quality code Willingness to take on complex challenges Strong communication and interpersonal skills, with the ability to work collaboratively with direct & cross-functional teams About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity
Posted 3 months ago
1.0 years
0 - 0 Lacs
India
On-site
Job Title: Carnatic Vocal Teacher / Vocalist Location: Medavakkam, sowmiya nagar, chennai Job Type: Part time/offline job Job Description: We are seeking a passionate and knowledgeable Carnatic Vocalist to join our team. The ideal candidate will have a strong foundation in South Indian classical music, a deep understanding of ragas and talas, and a dedication to preserving and promoting this ancient art form through teaching and/or performance. Key Responsibilities: Teach Carnatic vocal music to students of varying age groups and skill levels. Design structured lesson plans including varisais, geethams, varnams, kritis, manodharma (improvisation), and theory. Conduct periodic assessments and provide feedback to students. Prepare students for performances, exams (e.g., Trinity, ABGM), or competitions. Perform at in-house or external concerts, events, or festivals as required. Collaborate with other artists for workshops, jugalbandhis, or thematic presentations. Promote cultural understanding and appreciation of Carnatic music. Requirements: Formal training in Carnatic music under a reputed guru Ability to sing in proper shruti with strong command over gamakas and laya. Experience in teaching (offline or online) preferred. Strong communication skills in English and/or regional languages (e.g., Tamil, Telugu, Kannada). Patience and enthusiasm for nurturing talent in students. Preferred Qualifications: Degree or diploma in music (B.Music, M.Music, or equivalent). Concert performance experience (Sabhas, All India Radio, etc.). Ability to play tambura or accompanying instruments is a plus. Knowledge of music theory, notation, and digital tools (like recording or teaching apps). Job Types: Part-time, Freelance Pay: ₹8,000.00 - ₹10,000.00 per month Expected hours: 2 per week Ability to commute/relocate: Medavakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total: 1 year (Preferred) Location: Medavakkam, Chennai, Tamil Nadu (Preferred) Work Location: In person
Posted 3 months ago
0.0 - 1.0 years
0 Lacs
Medavakkam, Chennai, Tamil Nadu
On-site
Job Title: Carnatic Vocal Teacher / Vocalist Location: Medavakkam, sowmiya nagar, chennai Job Type: Part time/offline job Job Description: We are seeking a passionate and knowledgeable Carnatic Vocalist to join our team. The ideal candidate will have a strong foundation in South Indian classical music, a deep understanding of ragas and talas, and a dedication to preserving and promoting this ancient art form through teaching and/or performance. Key Responsibilities: Teach Carnatic vocal music to students of varying age groups and skill levels. Design structured lesson plans including varisais, geethams, varnams, kritis, manodharma (improvisation), and theory. Conduct periodic assessments and provide feedback to students. Prepare students for performances, exams (e.g., Trinity, ABGM), or competitions. Perform at in-house or external concerts, events, or festivals as required. Collaborate with other artists for workshops, jugalbandhis, or thematic presentations. Promote cultural understanding and appreciation of Carnatic music. Requirements: Formal training in Carnatic music under a reputed guru Ability to sing in proper shruti with strong command over gamakas and laya. Experience in teaching (offline or online) preferred. Strong communication skills in English and/or regional languages (e.g., Tamil, Telugu, Kannada). Patience and enthusiasm for nurturing talent in students. Preferred Qualifications: Degree or diploma in music (B.Music, M.Music, or equivalent). Concert performance experience (Sabhas, All India Radio, etc.). Ability to play tambura or accompanying instruments is a plus. Knowledge of music theory, notation, and digital tools (like recording or teaching apps). Job Types: Part-time, Freelance Pay: ₹8,000.00 - ₹10,000.00 per month Expected hours: 2 per week Ability to commute/relocate: Medavakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total: 1 year (Preferred) Location: Medavakkam, Chennai, Tamil Nadu (Preferred) Work Location: In person
Posted 3 months ago
0 years
0 Lacs
Bengaluru East, Karnataka, India
On-site
Primary skills:Technology->Automated Testing->Automated Testing - ALL Desirables:Process->Business Process Management->Business Process Model and Notation (BPMN) ver 2.0 A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Show more Show less
Posted 3 months ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Primary skills:Technology->Automated Testing->Automated Testing - ALL Desirables:Process->Business Process Management->Business Process Model and Notation (BPMN) ver 2.0 A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Show more Show less
Posted 3 months ago
3.0 years
0 Lacs
Greater Kolkata Area
On-site
Contract Duration : 6+ months Location : PAN India Experience Level : 3 to 8 Years Key Responsibilities Design & Development: Build and modify Appian applications including interfaces, process models, records, reports, and integrations. Requirement Analysis: Collaborate with BAs, stakeholders, and developers to translate requirements into scalable technical solutions. System Integration: Design and implement integrations with third-party systems and databases. Testing & QA: Conduct unit testing, participate in code reviews, and ensure quality compliance. Issue Resolution: Troubleshoot and resolve technical issues across the application lifecycle. Application Maintenance: Provide ongoing support and maintenance for Appian-based solutions. Continuous Improvement: Stay current on new Appian features, industry best practices, and suggest improvements. Required Skills Appian Platform: In-depth understanding of Appian low-code development and architecture. SQL: Proficiency in writing queries for data retrieval and manipulation. BPMN: Knowledge of Business Process Modeling Notation and ability to create efficient workflows. Integrations: Experience integrating Appian with APIs and external systems. Testing: Familiarity with various testing methodologies, including unit and integration testing. Problem Solving: Strong analytical and troubleshooting skills. Communication: Excellent communication skills to interact with cross-functional teams and stakeholders. Show more Show less
Posted 3 months ago
0 years
3 - 4 Lacs
Puducherry
On-site
To ensure close liaison and co-ordination with F&B Department, Housekeeping, Engineering etc for meeting their needs To study thoroughly the items needed to purchase and to have sufficient knowledge about them and their use To ensure supply of merchandise for various departments keeping in mind the ‘lead time’ required for procurement To process and keep track of every purchase requisition, purchase order, contract for regular supplies, upkeep and maintenance of these supplies and lists for kitchens for daily perishables and other standing order requirements To sort out the requirements into- top priority (immediate action), urgent (required in less than half the lead time) and normal (within the lead time) To ensure conformity to standards and specifications of merchandise as required by the management To ensure that the requisitions from the originating department are routed through proper channels To constantly endeavour to obtain goods at competitive prices without sacrificing the desired quality standards To maintain proper planning and control systems by filing of different purchase orders in serial order- department wise, lead time demarcation for each item and stated delivery time for each item Preparation of contracts and their terms, use of proper signatures and stamp papers as per existing laws, notation of expiry of contract period, and advertising through local papers to invite tenders etc Job Type: Full-time Pay: ₹360,000.00 - ₹450,000.00 per year Work Location: In person
Posted 3 months ago
0 years
2 - 3 Lacs
Gurgaon
On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions! What you will be doing : Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Other related duties assigned as needed. What you will bring Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment EDUCATION REQUIREMENTS High school diploma or GED FIS JOB LEVEL DESCRIPTION Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 months ago
4.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Overview: Enhancor is a customer service firm specializing in outsourced accounting, regulatory compliance, information technology, and financial services for real estate and property management companies based in the U.S. With offices in New York and Pune, Enhancor provides 24/7, around-the-clock resources to its clients. The Enhancor team has experience interfacing with some of the largest property managers in the world, providing services to multi-family operators, including those with more than $7 billion in real estate assets. Summary: We are seeking individuals who know Spanish and can engage with callers by listening with empathy, communicating effectively, and capturing accurate information while following our client’s scripts, protocols, and processes. Customer Service Representatives at Enhancor provide friendly, professional, and comprehensive support to our clients' customers. As this position requires extensive documentation and notation for high-level corporate clients, so keeping that in mind we are providing 24-hour support 365 days a year working in rotational shifts. Therefore, we can offer our team members flexible work hours around the clock! You’ll uncover challenges that enliven you as you grow professionally and explore career opportunities based on your interests and abilities. If you are looking for a stable career, join us! Duties & Responsibilities: · Flexibility to work during the US and rotational shift is essential. · Message intake & dispersal. · Providing support through voice, chat, or calls. · Scheduling & appointment setting. · Order intake. · Opening trouble tickets. · Email response. · Monitoring system alerts. · Immediate notification of emergent issues and more. · After Hours Emergency Call Handling. · Complaints and Escalation Handling. Qualifications & Skills: · Looking for someone having 0.6 months to 4 years of relevant experience . · Should know Spanish. · A welcoming voice with an upbeat tone. · Typing speed must be over 25 WPM. A test will be administered. · Excellent customer service and computer literacy skills. · Excellent command of grammar and spelling must be adept at paying attention to detail. · Flexible, a team player with exceptional verbal and communication expertise. · Computer skills in a Windows-based environment. · Must be available to work a weekend day (Sat or Sun each week). · Training will last approximately one week. In your second week, you will move to your new set schedule. · Good attendance & schedule adherence following. Show more Show less
Posted 3 months ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired General Equivalency Diploma Travel Percentage 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About The Team It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions! What You Will Be Doing Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge Tracks and documents inbound support requests and ensures proper notation of customer problems or issues Updates customer information and ensures accurate entry of contact information Meets standards of job, such as quality standards, adherence to schedule and average handle time May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer Other related duties assigned as needed What You Will Bring Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Education Requirements High school diploma or GED Fis Job Level Description Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less
Posted 3 months ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired General Equivalency Diploma Travel Percentage 0% General Duties & Responsibilities Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge Tracks and documents inbound support requests and ensures proper notation of customer problems or issues Updates customer information and ensures accurate entry of contact information Meets standards of job, such as quality standards, adherence to schedule and average handle time May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer Other related duties assigned as needed Education Requirements High school diploma or GED General Knowledge, Skills & Abilities Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Fis Job Level Description Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less
Posted 3 months ago
0.0 years
0 Lacs
Chennai District, Tamil Nadu
On-site
Overview We are seeking a skilled Python Developer to join our dynamic team. The ideal candidate will have a strong background in Python development and a passion for creating efficient and scalable software solutions. Job description Knowledge of Python syntax, data types, and control flow. Experience with loops, conditionals, and functions. Familiar with Python libraries like math, datetime, and random. Understanding of lists, tuples, dictionaries, sets, and working with collections. Proficiency in algorithms for sorting, searching, and basic problem-solving. Familiar with time and space complexity (Big-O notation). Experience with web frameworks like Flask or Django. Knowledge of RESTful APIs and integrating with front-end technologies. Working with databases (SQL or NoSQL) using Python. Proficiency in libraries like Pandas, NumPy, and Matplotlib. Knowledge of machine learning frameworks such as Scikit-learn or TensorFlow. Familiarity with data preprocessing, feature engineering, and model evaluation. Writing scripts for automating tasks (e.g., web scraping with BeautifulSoup or Selenium). Experience with regular expressions and file handling. Familiar with Git for version control and collaborating with teams. Experience writing unit tests with unittest or pytest. Familiar with debugging tools and techniques in Python. Job Summary We are seeking a skilled Python Developer to join our dynamic team. The ideal candidate will be responsible for developing and maintaining high-quality software solutions using Python programming language. Responsibilities Develop Python-based software applications Collaborate with the IT infrastructure team to integrate user-facing elements with server-side logic Write effective, scalable code Implement security and data protection measures Test and debug programs Manage code repositories on GitHub Participate in software design meetings and analyze user needs * "We're hiring across Tamil Nadu. only" WP:+91 95854 01234 Job Type: Full-time Pay: ₹61.58 - ₹65.44 per hour Schedule: Day shift Work Location: In person
Posted 3 months ago
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