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0.0 - 8.0 years
0 Lacs
Hyderabad, Telangana
On-site
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 8 years of experience in process excellence, business process management, or operations consulting. Experience in process improvement methodologies (e.g., Lean, Six Sigma, Agile, Business Process Model and Notation (BPMN)). Experience in project management tools and methodologies. Preferred qualifications: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. Certifications in Lean Six Sigma Black Belt (LSSBB), Certified Business Analysis Professional (CBAP), or Project Management Professional (PMP). Experience with data visualization tools (e.g., Tableau, Google Data Studio). Experience in working within the technology or digital advertising industry. Experience with Google Ads products and support processes. Experience with process mapping and business process modeling tools (e.g., Visio, Lucidchart). About the job In this role, you will be optimizing and transforming our customer delivery and internal support processes. You will enhance customer experience, efficiency, scalability, and the overall effectiveness of our technical support and consulting services for Google Ads. You will leverage your understanding of process improvement methodologies, your problem solving skills, and your ability to collaborate across diverse teams to identify pain points, design solutions, and implement sustainable process changes. You will be a thinker with capable of leading projects and collaborating with stakeholders at various levels.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Responsibilities Conduct assessments of existing gTech Ads processes, identifying inefficiencies, bottlenecks, and areas for improvement using methodologies like Lean, Six Sigma, and Value Stream Mapping. Design and develop optimized processes, workflows, and tools that align with business objectives, improve operational efficiency, and enhance the customer experience. Lead and manage process improvement projects from initiation to closure, including defining scope, developing project plans, managing stakeholders, mitigating risks, and ensuring delivery. Partner with cross-functional teams including, Tech and Media delivery, Customer support, Vendor partners and Business operations to understand their needs, gather requirements, and drive consensus on process changes. Define key performance indicators (KPIs) to measure the impact of process improvements, monitor performance, and identify opportunities for further optimization. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Posted 4 months ago
0.0 - 2.0 years
0 Lacs
Raipur, Chhattisgarh
On-site
Job Responsibility :- Serve as the company’s first point of contact via phone and email, delivering high customer service with each interaction Inbound sales lead coordination and assignment using internal tools and systems Knowledge of each account manager’s territory and assign leads accordingly as well as direct customer communication to the assigned representative Process customer rescheduling requests and work with customers in TBD status Research and resolve customer concerns and complaints with sensitivity and professionalism to delight customers Provide pre-sale and post-sale customer support to assist growing sales department with notation in the systems Maintain reporting within CRM system, internal order management systems & Excel documentation Reconcile and verify commissions, leads, parent accounts within our systems Partner with internal groups to ensure accuracy of systems and information regarding public orders Attendees and actively participates in departmental meetings and calls Skill :- Education :- Bechelor Experienace :- 2 to 4 year Salary :- Negotiable Contact Person :- HR Sitesh Verma Contact No. :- 7880002320 hram@bsstmx.com Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Day shift Ability to commute/relocate: Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 2 years (Preferred)
Posted 5 months ago
6.0 - 9.0 years
0 Lacs
Chandigarh
On-site
Experience: 6-9 Years Must Have Expertise in BPMN (Business Process Model and Notation). Understanding business needs as they relate to a potential change or transformation. Gathering, identifying and documenting business requirements. Understanding of Agile Development Environment. Understanding of Scrum Framework. Running the sprint ceremonies & documentation artefacts. Experience on tools like Draw.io or Visio Explaining technical jargon to non-technical/commercial teams. Simplifying requirements, so they are easily understood across the whole team. Business process modelling and improving business processes. Identifying costs and business savings. Implementing, testing and deploying solutions to business problems. Supporting business transition and helping to establish change. Creating functional specifications for new systems and processes. Acting as an advisor to senior managers and executive teams. Ability to do wireframe invision or similar tools. Good to Have Excellent Problem-solving skills Good communication skills Good Management and Research skills Documentation Good decision-making abilities Creativity Good Analytical skills Job Category: Business Analyst Job Type: Full Time Job Location: Gurugram Hyderabad Mohali (Chandigarh) Noida Pune
Posted 6 months ago
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