Posted:1 day ago| Platform: Apna logo

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Job Type

Full Time

Job Description

Role & Responsibilities – NOC Engineer Monitor network performance, servers, and critical IT infrastructure using NOC tools and dashboards. Identify, troubleshoot, and escalate network/system issues to the relevant teams in a timely manner. Perform first-level diagnosis and resolution of incidents to ensure minimal downtime. Work with ISPs, vendors, and internal teams to resolve connectivity or hardware issues. Ensure continuous monitoring of alarms, logs, and alerts to maintain system uptime and service availability. Document incidents, root cause analysis, and resolution steps in ticketing systems. Assist in scheduled maintenance, upgrades, and patch management activities. Follow escalation procedures and communicate effectively with senior engineers and management. Generate daily/weekly reports on system health, downtime, and performance metrics. Ensure compliance with organizational policies, security standards, and SLAs. Provide support for backup operations and disaster recovery processes.

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