Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Summary:
We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup.
Key Responsibilities by Category:
Customer Circuit Support
Provide Tier 2/3 support for escalated network and customer incidents.
Network Equipment Support
Protocol Troubleshooting
Fiber Testing & Diagnostics
NOC Monitoring & Escalation
Documentation & Reporting
Collaboration
Customer Communication
Technical Proficiency
Certifications (Preferred)
Tools & Testing Experience
Soft Skills
Communication
Interested candidates can mail their resume to vivek.gopal@eclerx.com
About eClerx
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerxs Technology Group collaboratively delivers Analytics, RPA, AI, and Machine Learning digital technologies that enable our consultants to help businesses thrive in a connected world. Our consultants and specialists partner with our global clients and colleagues to build and implement digital solutions through a broad spectrum of activities
To know more about us, visit https://eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
Thanks,
Vivek Gopal
Process Manager-Recruitment
eClerx Services Ltd
eClerx
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