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2.0 - 5.0 years
4 - 7 Lacs
Raipur
Work from Office
Job Designation :- NOC Engineer Job Location:- Raipur (CG) Job Roles & Responsibilities: 1.Monitoring NOC operations for overall health and availability of the network, timely report and resolution of issues as per allocated service levels 2.To act as an escalation point for customer problems and questions via telephone, e-mail and face to face 3.To be escalation contact for service issues and out of hour issues 4.Ensuring the right environment is in place so that staff are effectively mentored, developed and trained 5.Develop and own the processes and procedures used by the team, based on best practice for the industry 6.Lead internal projects to improve service 7.Conduct team reviews and be responsible for personal and career development of team members 8.Hands on knowledge of the following Routing Protocols :BGP, EIGRP, OSPF,RIP Switching Protocols :STP,RSTP,Port Channel,VTP,DHCP,ERPS Hardware and Software troubleshooting, OS troubleshooting and support, Familiarity with Security services including Antivirus, VPN Interested candidates can share their resume/CV on janhvi.p@elxer.com /+917716777744
Posted 2 weeks ago
2 - 5 years
4 - 5 Lacs
Chennai
Work from Office
Monitoring entire infrastructure of using various monitoring tools like SCOM, SolarWinds, Telegraph, OEM. Monitoring various types of alerts like CPU Utilization Memory Utilization Database related alerts DR Replication issues Backup Failure Alerts Exchange Mail Queue Threshold Alerts Service Mailbox quota breach alert Adobe Experience Manager / Site 24/7 Alerts Application URL Alerting Scheduling Maintenance Mode for planned Activity. Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident. Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders. CMDB Inventory Management Onboarding and Offboarding of Device's are commissioned/decommissioned. Coordinating with Service Provider for MPLS related outage Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.
Posted 1 month ago
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