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Network & Svcs Operation Analyst

Network & Svcs Operation Analyst

Accenture

3 - 5 years

5 - 9 Lacs

navi mumbai

Posted:1 day ago| Platform:

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Skills Required

networking problem management incident management network operations telecom switching eigrp project management bgp helpdesk ospf itil certified routing technical support service desk cisco routers desktop support troubleshooting ccna itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Network Operations - Problem Management

Designation: Network & Svcs Operation Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of NetworkManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for? Telecom incident management & problem managementincident management & problem management

Roles and Responsibilities: Support Helpdesk request types listed in the Work OrderManage standard Helpdesk Support Center processes. Maintain and follow standard Helpdesk Support Center ticket handling process flows. Maintain standard Helpdesk Support Center escalation processes. Determine level of support (tier 1, 2, 3) to resolve request. action. Determine ticket weight based on mutually agreed procedure
Qualification Any Graduation

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Network & Svcs Operation Analyst