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Jobs in Mumbai Metropolitan Region
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CG-VAK Software & Exports Ltd.
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Network Support Engineer (IP/Ethernet)

Network Support Engineer (IP/Ethernet)

CG-VAK Software & Exports Ltd.

10 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 months ago| Platform:

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Skills Required

network support ip ethernet service mpls troubleshooting networks bgp juniper analysis communication circuit resolve switching snmp testing diagnostics monitoring escalation metrics engineering documentation reporting reports collaboration provisioning cisco certifications iperf wireshark

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Network Support Engineer (IP/Ethernet) –Experience: 3–10 YearsIndustry: Telecommunication / Internet Service ProviderLocation: Mumbai (Work from Office)Shift: 24x7 Rotational (NOC Environment)An ideal candidate will be the one working on MPLS troubleshooting with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshootingKeywords – MPLS, BGP, SDWan, fault, troubleshootingHands-on experience with Juniper /Cisco/Nokia/ Accedian/ Ciena.Look for CCNA/CCNP certified

Job Summary

We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup.

Key Responsibilities By Category

Experience Level

3–10 years in Network Operations within Telecom or ISP environments.
Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

Provide Tier 2/3 support for escalated network and customer incidents.
Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

Configure, install, and maintain network devices (Routers, Switches, NIDs).
Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.

Protocol Troubleshooting

Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

Conduct RFC 2544 testing and validate network throughput.
Assist field engineers with OTDR testing for fiber faults.

NOC Monitoring & Escalation

Monitor alarms and performance metrics in a 24x7 NOC environment.
Escalate complex issues to senior engineering teams or external vendors.

Documentation & Reporting

Log diagnostics, resolutions, and RCA in ticketing systems.
Maintain clear incident reports and resolution timelines.

Collaboration

Coordinate with Field Engineers, Provisioning, and Engineering teams.
Liaise with third-party vendors for hardware troubleshooting and escalations.

Customer Communication

Provide professional, timely, and clear communication to customers and internal stakeholders.
Maintain high standards in both written and verbal communication.

Technical Proficiency

Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
Exposure to Telco infrastructure, FTTx, DWDM is a plus.

Certifications (Preferred)

Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.

Tools & Testing Experience

Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools.

Soft Skills

Strong analytical, troubleshooting, and documentation abilities.
Calm and effective under pressure in high-availability environments.

Communication

Excellent verbal and written English communication skills.

Skills: iperf,mpls,cisco,ethernet,sdwan,bgp,rfc 2544,ip,fault diagnosis,ip/ethernet networks,wireshark,accedian,troubleshooting,snmp,testing,nokia,otdr,juniper,ciena

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Network Support Engineer (IP/Ethernet)