Job
Description
Req ID: 325998 We are currently seeking a Network Security Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and Responsibilities"¢ Work on requests, changes, incidents, and problem records to support customers"™ network security environment "¢ Provide technical escalation to L2 support engineers "¢ Provide on call support for high severity incidents in a 24x7 environment "¢ Detect security issues, create customer tickets, and manage problems until closure "¢ Act as point of escalation for the Network Security team and collaborate with internal support teams to ensure timely resolution of issues "¢ Ensure that Service Level Agreements and operational standards are met "¢ Perform system maintenance, check-ups and maintain current documentation "¢ Provide resolution plans for device issues "¢ Propose service, process, and technical improvements to management "¢ Mid-level experience and proven knowledge in at least three of different network security products likes Firewalls (Cisco, Palo Alto), Content Filtering (Bluecoats, Websense, McAfee Web gateway) and IDS/IPS "¢ Mid-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.) "¢ Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory "¢ At least two mid-level certifications in Network Security from any of the vendors like Cisco, Palo Alto, BlueCoat, SourceFire (PCNSE, CCNP Security etc.) "¢ Over 3-5 years of network troubleshooting experience and at least 2 years Network Security administration and design experience "¢ Bachelor"™s degree or equivalent experience "¢ Flexible to changing needs of customer, account, and team "¢ Drive for results, ability to grasp complex issues to arrive at optimal solutions "¢ Excellent customer facing communication skills, customer support and knowledge of ITIL best practices "¢ Work Timings24/7 work environment, India
