Network Security Senior Specialist

As a Network Security Senior Specialist at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will have the following responsibilities: - Work on requests, changes, incidents, and problem records to support customers" network security environment - Provide technical escalation to L2 support engineers - Provide on-call support for high severity incidents in a 24x7 environment - Detect security issues, create customer tickets, and manage problems until closure - Act as a point of escalation for the Network Security team and collaborate with internal support teams to ensure timely resolution of issues - Ensure that Service Level Agreements and operational standards are met - Perform system maintenance, check-ups, and maintain current documentation - Provide resolution plans for device issues - Propose service, process, and technical improvements to management Qualifications required for this role: - Mid-level experience and proven knowledge in at least three different network security products like Firewalls (Cisco, Palo Alto), Content Filtering (Bluecoats, Websense, McAfee Web gateway), and IDS/IPS - Mid-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.) - Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory - At least two mid-level certifications in Network Security from any of the vendors like Cisco, Palo Alto, BlueCoat, SourceFire (PCNSE, CCNP Security, etc.) - Over 3-5 years of network troubleshooting experience and at least 2 years of Network Security administration and design experience - Bachelor's degree or equivalent experience - Flexible to changing needs of customer, account, and team - Drive for results, ability to grasp complex issues to arrive at optimal solutions - Excellent customer-facing communication skills, customer support, and knowledge of ITIL best practices NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With diverse experts in more than 50 countries and a robust partner ecosystem, our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. As a part of the NTT Group, we invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com,