Network Operations Service Desk and Fault Management - SD

Job Summary:

Network Operations Service Desk and Fault Management

• Responsible for Service Desk and Fault Management on Telecommunications Networks
• Understand, revise and prepare operational processes to assure the correct service appliance and improvement
• Control all project metrics and SLAs and promote a proactive resolution of potential issues
• Ensuring proper fault handling and review, collecting metrics and driving/monitoring correction policy
• Major contribution to project/program management
• Advanced business understanding, being capable of driving fault management reporting, meetings, prediction models and escalations.
• High level of Soft skills (communication, Problem-Solving, Interpersonal skills)
  

Responsibilities:

• Support and Manage Cyient’s Operations Team
• Working closely with Incident Manager and Change Manager to ensure proper cross release management, prioritization and coordination, shall be responsible for Fault Management activities
• Follow-up and reporting of fault situations
• Prepare documentation and reporting for executive team on a weekly, monthly and quarterly basis.
• Prepare faults review documents and attend review meetings (lessons learnt).
• Specification, process definition, implementation, execution and analysis of faults
  

Requirements:

• Flexibility and availability to support timetable adjustments, including out-of-hours, weekends and bank holidays by service demand and when previously agreed
• Master's or Bachelor's degree in Engineering, Telecommunications, Information Technology or Computer Science is a plus
• Strong drive & ability to coordinate work for project team members
• Strong customer focus, result and quality oriented
• Good interpersonal and teamwork skills
• Leadership skills
• Beyond the standard approach to solving problems
• Can-do spirit
• Responsible and committed
• Initiative, creative, flexible and analytical
• Ability to communicate and co-operate with other people in various situations
• Domain knowledge of cellular and broadband access technologies (GSM, UMTS, LTE, IP)
• Ideally having extensive experience of ITIL Process
• More than 2 years of experience in project leadership and management
  

Preferred:

• Vendor training certifications (e.g., Ericsson, ZTE, Nokia, Huawei)
• Experience with other Mobile Operators networks in Operations and Support across Europe and/or US
• Fluent in English
• Team spirit, capacity to adapt to new projects and demands
• Good networking skills in international environments and ability to work with different cultures