Network Operations Engineer

As an Executive NOC Engineer at our Voice NOC & Technical Assistance Centre, you will play a crucial role in providing comprehensive technical support for a leading US-based telecom client. Your expertise in Voice Operations, covering services such as Hosted PBX, SIP Trunking, PRI, Toll-Free Services, and more, will be instrumental in ensuring seamless operations. Your responsibilities will include handling Tier 1 to Tier 3 support for various telecom voice services, conducting proactive alarm monitoring, troubleshooting network components, analyzing SIP/SS7 traces, and resolving incidents within SLA constraints. Your key responsibilities will involve providing end-to-end technical support for telecom voice services, including Hosted PBX, Local Phone Services, SIP Trunking, PRI, Toll-Free, Audio Conferencing, and Long Distance. You will be responsible for managing the full incident lifecycle, from ticket creation to resolution, and communicating effectively with clients and vendors. Additionally, you will play a vital role in maintaining core network components, conducting fraud analysis, troubleshooting call quality issues, and supporting various unified communications platforms. To excel in this role, you should have a strong background in Voice NOC/Telecom Operations, particularly in serving US-based commercial telecom customers. Proficiency in handling telecom voice protocols such as SIP, SS7, and RTP is essential. Hands-on experience with Cisco Unified Communications Manager, Avaya Aura Contact Center, and other related technologies will be beneficial. Furthermore, your ability to analyze SIP/SS7 traces, raw switch logs, and troubleshoot transport and switching infrastructure will be critical for success in this position. In summary, as an Executive NOC Engineer, you will be a key player in ensuring the smooth operation of telecom voice services for our esteemed client. Your technical expertise, proactive approach to issue resolution, and strong vendor coordination skills will be invaluable in delivering high-quality service and maintaining client satisfaction.,