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5.0 - 7.0 years
India
On-site
Job Description The Care Specialist provides advanced technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution. How You Will Contribute And What You Will Learn Provide advanced technical support for complex troubleshooting cases at the solution/system level in a 24x7 environment. Execute project-based technical tasks, ensuring alignment with project plans and objectives. Collaborate with development, integration, and support teams...
Posted 1 week ago
9.0 - 11.0 years
Gurugram, Haryana, India
On-site
Job Description Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Subfamily Description Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nok...
Posted 1 week ago
3.0 - 8.0 years
Noida, Uttar pradesh, India
On-site
Join our Team About this Opportunity: At Ericsson, we create technology that helps our customers realize the full potential of connectivity. As a Domain Support Specialist in our SRF PS CORE function, you will play a crucial role in ensuring efficient and high-quality operations in a 24x7 environment (primarily night shifts). This role offers the opportunity to work with advanced telecom technologies, interact with multiple vendors, and contribute to the continuous improvement of processes that drive better network performance. What You Will Do: Take ownership of technical discussions and mentor peers for competence development. Facilitate process understanding, compliance with audits, and C...
Posted 2 weeks ago
6.0 - 11.0 years
Noida, Uttar pradesh, India
On-site
Join our Team About this opportunity: Ericsson is currently seeking a dynamic Specialist CS Core, based in Noida, supporting Ericsson network architectures in a 24x7 environment. This is a hands-on, senior technical role owning configuration, troubleshooting, security compliance and operational integrity for CS Core and IMS network nodes. You will work closely with customers, third-party vendors and internal Ericsson teams to ensure stable live service delivery, drive continuous improvements to processes and procedures, and mentor peers to raise overall competence. What you will do: Take ownership of day-to-day administration and support of CS Core and IMS nodes (configuration, upgrades/patc...
Posted 3 weeks ago
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