Network Operations Engineer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

What We Offer:

• 6 years extensive experience in the support of Networking Technologies
• Strong technical decision making skills
• Advanced knowledge in the security of enterprise networks
• Advanced level Understanding of OSPF, BGP, VPLS and MPLS and various routing technologies
• Advanced knowledge and in-depth experience to troubleshoot all layers of the OSI model, acting as the 2nd level of technical escalation during incidents
• Experience with NX-OS, IOS, SD-WAN, PANOS, or FTD
• Advanced knowledge and hands on experience with Palo Alto Firewall technology
• Knowledge of automation tools
• Working knowledge of monitoring tools like ThousandEyes and Solarwinds
• In-depth experience with security best practices.
• Strong working knowledge of SSL, and VPN
• Able to work on assigned tasks with minimal supervision
• Advanced problem-solving skills with a desire to take on responsibility
• Excellent interpersonal skills and a professional demeanor.
• Strong ownership in continuous improvement, identification and remediation of risks in technology/process, with minimal supervision
• Able multitask and apply technology expertise to ensure deadlines are met
• Keen attention to detail in planning, reviewing and executing successful implementations with zero defects
• Ability to travel up to 25% of the time.

• Support and maintain current network infrastructure
• Create and maintain procedural and operational documentation
• Provide Tier 2 escalation support for the Network Operations Center, providing resolution for complex networking issues
• Complete Preventative Maintenance activities, such as code updates equipment updates following internal change control
• Identify opportunities for automation, cost savings and service quality improvements
• Incident Management, Problem Management, Change Management Capacity Management
• Collaborate with peers to develop documentation for standard practices.
• Proactively research new technologies
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from client, staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
• Security Audit compliance
• Operational-related Moves, Adds, Changes, and Deletes (MACD)
• Adherence to Operational Standards
• Compliance with Engineering Design Standards and established operational processes
• Participate in the Development Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures vendor contracts.
• Provide Root Cause Analysis for Network Events
• Detailed analysis and peer review of change implementation plans, identifying potential gaps in implementation
• Other duties as assigned by management

• Bachelor s degree in Computer Science, Information Technology, or related field.
• Current CCNA or equivalent certification
• ITIL Ver. 3.0 or Ver. 4.0