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3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
Role Overview: You will be joining the Voice NOC & Technical Assistance Centre team as an Executive NOC Engineer / NOC Engineer. Your main responsibility will be to provide end-to-end technical support for a leading US-based telecom client, specializing in Voice Operations. This will include services such as Hosted PBX, SIP Trunking, PRI, Toll-Free Services, and more. Your role will require a strong understanding of telecom voice protocols, network monitoring, vendor coordination, and incident resolution within SLA constraints. Key Responsibilities: - Provide Tier 1 to Tier 3 support for telecom voice services including Hosted PBX, Local Phone Services, SIP Trunking, PRI, Toll-Free, Audio Co...
Posted 5 days ago
3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
As an Executive NOC Engineer at our Voice NOC & Technical Assistance Centre, you will play a crucial role in providing comprehensive technical support for a leading US-based telecom client. Your expertise in Voice Operations, covering services such as Hosted PBX, SIP Trunking, PRI, Toll-Free Services, and more, will be instrumental in ensuring seamless operations. Your responsibilities will include handling Tier 1 to Tier 3 support for various telecom voice services, conducting proactive alarm monitoring, troubleshooting network components, analyzing SIP/SS7 traces, and resolving incidents within SLA constraints. Your key responsibilities will involve providing end-to-end technical support f...
Posted 1 month ago
3.0 - 5.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Education...
Posted 1 month ago
5.0 - 7.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Education...
Posted 1 month ago
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