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Summary:
The “
Analyst, Network & Telecom
” will be based in
Chennai
reporting to ManagerThe Network Analyst helps maintain, manage, and implement network and voice related infrastructure needed to meet the production and day to day operational needs. The position requires the ability to manage multiple network solutions, using different infrastructure, simultaneously. A key aspect of this role is the ability to know the infrastructure well enough to anticipate the company’s needs and manage tasks in order to make them a success.
Responsibilities:
- Ensure effectiveness of Corporate WAN, LAN, DNS, F5, Cisco Firewalls and Cisco voice services and coordinate with the proper management based on global defined standards.
- Support and implement short- and long-term strategic plans to make certain network/telecom capacity meets existing and future requirements.
- Monitor and identify capacity and performance plan for telecom traffic to ensure continued, uninterrupted operation of data and telecom systems Implement, and maintain policies, procedures, and associated training plans for network/telecom resource administration and appropriate use.
- Responsible for the maintenance, troubleshooting, access, and backup for enterprise-wide network and voice infrastructure.
- Participate in project related task during any M&A activities, divestitures, and new deployments of sites.
- Manage system documentation, including configurations and backup procedures.
- Ensure optimal operations of infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
- Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
- Work alongside a contingent of global network/telecom managers, supervisors, analysts, and technicians, and when necessary to resolve issues and support IT’s SLA and goals related to Mean Time to resolve and repair.
- Support the process for analysis, diagnosis, and resolution of data and telecommunications problems for end users; oversee and implement corrective solutions.
Qualifications:
- Typically requires a minimum of 5 years of related experience.
- Demonstrates advanced functional and technical skills and basic people and/or process management skills. Demonstrates advanced/ thorough knowledge of the function and Flex business.
- Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
- Knowledge of business theory, business processes, management, budgeting, and business office operations.
- Demonstrated ability to apply IT in solving business problems.
PK06
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