Job
Description
include monitoring and troubleshooting network problems, escalating critical issues to higher tiers if necessary, and documenting troubleshooting procedures to be used as reference material
As a member of our team, you will be part of a 24/7 operations team that ensures our clients' networks are running smoothly How Youll Spend Your Day For the Network Ctrl/Admin Professional I in Network Operation Center in a Large Enterprise, required IT oriented, hungry for knowledge and tech savvy candidate Network Operation in our company is playing a key role in Managing and Monitoring IT infrastructure and applications worldwide Monitor network elements, servers, and applications using network management tools to identify and resolve issues proactively Act as the first point of contact for Major incident/P1/P2 issues via phone and email Troubleshoot reported relevant issues and escalated critical issues to higher tiers Record and track all support requests and resolutions in the ticketing system Maintain appropriate documentation, procedures, and operational methods Ensure timely communication of network status with clients and internal teams! Knowledge in basic networking configurations Managing Major Incident incidents across the IT and Business Unit Following up on RCA Server monitoring, alert acknowledgement, and initial troubleshooting Proactive and reactive monitoring of technology systems including applications, databases, datacenters Network links monitoring and following up with providers for fault resolution Track and document network issues and compile incident reports Alerting the team and project owners of any alerts for customers Initial Windows server support as needed Knowledge on ticketing systems and ITIL process Coordinate with ISP/Customers for link issues Network devices monitoring and initial checks Your Experience And Qualifications Bachelors degree in information technology, Computer Science, or related field Relevant Courses and Certifications (CCNA, MSCA, ITIL) Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls) 2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience 2+ Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent Reports To Assoc Dir ITO, Network Operations Centre Already Working @TEVA If you are a current Teva employee, please apply using the internal career site available on "Employee Central" By doing so, your application will be treated with priority You will also be able to see opportunities that are open exclusively to Teva employees Use the following link to search and apply Internal Career Site The internal career site is available from your home network as well If you have trouble accessing your EC account, please contact your local HR/IT partner Tevas Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws We are committed to a diverse and inclusive workplace for all If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience Teva Pharmaceuticals is committed to equal opportunity in employment It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws
