Network Analyst

Responsibilities:

Proactively respond to alerts generated by monitoring systems to maintain environment health and stability.

Resolve issues by following documented processes and pre-defined standard operating procedures.

Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information.

Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation.

Document troubleshooting results and remediation actions, provide regular status updates to impacted customers.

Identify and escalate critical impact to on-call teams

Create and maintain operational runbooks in support new and changing infrastructure

Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists

Ensure proper transition during shift changes

Incident and Event Management :

Responsible for ensuring efficient resolution of incidents through people, process, and technology

Manage projects to upgrade and maintain NOC technologies

Flexible to work in 24*7 environment

Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented

Experience And Knowledge:

Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory

Basic knowledge of networking concepts

Basic level exposure to virtualized environments

Basic knowledge of application support within multi-tier environments (web, application, database)

Basic knowledge of incident, change, and problem management principles

3+ years previous related experience

Previous experience with Linux Systems Administration

Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment

Must work effectively within a team environment

Experience on Automation tools and procedures