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Requirements Description and Requirements Position Overview: As a Network Administrator, you focus on the ongoing management and maintenance of the existing network infrastructure. You monitor network performance, troubleshoot connectivity issues, and implement security measures to protect the network. Additional Job Description Key Responsibilities: Plan and design network configurations, including LANs, WANs, and cloud based networks (medium complexity tasks) Install and configure network equipment (routers, switches, firewalls, wireless access point) Set up and manage virtual private networks (VPNs) for secure remote access Perform software and hardware upgrades and other maintenance tasks Monitor performance and troubleshoot issues to minimize downtime Troubleshoot and resolve network issues (P3-P5 priority tickets; support for P1-P2 incident tickets) Maintain network documentation and keep records of updates and changes Act as a second point of contact to provide technical expertise and support related to network infrastructure to other technology stack teams Support global security audits collecting and providing the requested evidences Functional Competencies: Strong knowledge of network protocols, routing and switching Experience with network monitoring and troubleshooting tools Knowledge of network security, backup & recovery principles and best practices Excellent troubleshooting and problem solving skills Qualifications: Bachelor in Systems, Computer Science or equivalent 2-3 years of a network administrator or equivalent IT operations environment Can work on-site at the TELUS Araneta/Ortigas site on a shifting schedule. Language Reference English EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. Show more Show less
