TELUS Digital IIMega Walk In II (Sat)5th April Technical Support Voice

Job Description

Job Location :- Noida Sector 135 Walk in Date - 5th April 2025 Walk-in Time - 11.00 AM- 4 PM IST Walk-in Venue - Telus International, UG Floor, Tower 6, Candor Techspace, Noida Sec 135, Uttar Pradesh Role & responsibilities: Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred candidate profile 0.6-2 years of experience in International Technical Support (Voice) Excellent communication skills Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues Should be comfortable working in 24*7 Working Environment Graduation Mandatory Rotational shifts & Rotational week offs Perks and benefits Medicare Facilities. Salary upto 3,20,000 - 3,65,000. Both side cab facilities.