At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Instructions
Please update areas marked in
red
Link to Tips & Tricks for Writing PwC Job Description
- Quick Tips for Reviewing your JD!
- Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “Demonstrates extensive abilities and/or a proven record of success as a team leader:” The appropriate header can be found in the Tips and Tricks document provided above.
- Be mindful of grammatical consistency; the list should either be all verb-driven or all noun-driven (but not both).
- When listing requirements under the required or preferred skills section, each sentence should end in a semi-colon (;) except for the last bullet which should end with a period (.)
Job Profile Name
Child Name
Global LoS
Global Network
Global Competency Network
Go-To-Market
Managed Services
Sector
Not Applicable
Programme Type
Experienced
Additional Responsibilities: (
This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)
Associate – Cloud Administrator & DevOps (2–4 Years)
The Associate provides hands-on operational support across cloud environments and DevOps toolchains. This role executes daily tasks such as environment monitoring, deployment support, basic automation, patching, configuration updates, and incident triage. The Associate is expected to grow into a fully autonomous cloud engineer.
Minimum Degree Required
: Bachelor’s Degree
Degree Preferred
: Bachelor’s in Engineering, Computer Science, or Information Technology.
Minimum Years of Experience
: 2-4 year(s)
Certifications Required
: None
Certifications Preferred
: AWS Cloud Practitioner, AWS Associate, DevOps certifications.
Required / Mandatory Knowledge/Skills
: (character count limit 5000)
*PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*
Cloud Operations
- Monitor AWS resources, health metrics, and service limits across environments.
- Perform operational tasks: instance provisioning, tagging updates, SSL certificate deployments, security group updates, IAM user and role requests.
- Execute patching schedules, AMI updates, and cloud resource cleanup.
DevOps Support
- Run CI/CD pipeline executions, resolve common deployment failures, and validate build artifacts.
- Maintain repository structure, branching standards, and assist with code deployments.
- Write or enhance basic automation scripts (Python, Bash, PowerShell).
Monitoring & Troubleshooting
- Review CloudWatch/Dynatrace alerts, escalate issues, and perform first-level diagnostics.
- Assist in maintaining dashboards and daily health checks.
ITSM Responsibilities
- Log incidents, triage alerts, apply standard fixes, and escalate when needed.
- Follow standard change processes for deployments and configuration updates.
- Ensure ticket SLAs are met, documented, and properly closed.
Preferred Knowledge/Skills
: (character count limit 5000)*
PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)
