Mortgage Loan Processor

The Loan Processor will be responsible for supporting the Australian mortgage operations by accurately assessing loan applications, ensuring compliance with relevant policies, and delivering a high standard of service to clients and internal stakeholders.

We are excited to welcome to join our team in Kochi, Kerala, India on a full-time casual basis.

Your new role

This role is the perfect opportunity for ambitious, innovative, and passionate graduates or post-graduates, who is looking to build a career within the financial services industry.

Responsibilities

• Your day-to-day will consist of inputting loan applications into the internal CRM, following up on documents with external clients, liaising with the internal credit team, and ensuring a high level of customer service.
• This role requires someone who has a high attention to detail, organised and ideally looking to develop their career in mortgage broking in the future.
• Some of your responsibilities will include but are not limited to
• Reporting to the Team Leader, this role will include providing a high level of attention to detail to loan documents, preparation, and payments.

What You'll Need to Succeed

To be considered for the role, we are looking for a friendly, courteous, and enthusiastic candidate with:

• Strong written and verbal communication skills
• Previous experience working in a loans/document preparation
• Strong time management and organisational skills
• The ability to build strong rapport and excellent attention to detail

Person Specification, Competencies and Attitude

• Exceptional customer service skills, with a friendly, professional, and client-focused approach.
• Proactive, with the ability to take initiative, make sound decisions, and meet objectives and deadlines.
• Strong problem-solving skills, with the ability to work independently and anticipate issues before they arise.
• Capable of working autonomously with minimal supervision while remaining accountable and reliable.
• High attention to detail when reviewing documents, identifying discrepancies, ensuring compliance, and maintaining accuracy through thorough validation.
• Well-organized, with the ability to manage multiple tasks, handle pressure, and resolve conflicting priorities effectively.

Requirements

• Bachelor’s degree in a relevant field.
• Minimum 2 years of experience in the Australian mortgage broking industry, specifically in AU loan processing; only candidates with Australian mortgage experience will be considered and immediate joiners are preferred.
• Experience working with aggregator CRMs such as Infynity, Middle, and Quickli.
• Familiarity with project and task management tools, preferably Monday.com.

What You'll Get in Return

You’ll benefit from excellent career advancement, comprehensive training, and personalised mentorship. Our thorough onboarding program will help you get started successfully. This full-time role is based in Kochi, Kerala, India, with working hours from 5:00 a.m. to 2:00 p.m. (Indian Standard Time)