1 - 4 years
1 - 3 Lacs
Posted:1 hour ago|
Platform:
Work from Office
Full Time
We are hiring for MIS Executive- After Sales (Genset Background). It is on off roll opportunity. The primary responsibility will be to take care of the complaints/ escalations received from customers. Key Responsibilities Complaint Handling: a. Registration & circulation of complaints received from customer to respective dealerships b. Providing first level complaint resolution assistance to customer maintaining & updating customer complaint register c. Follow up for open complaints & running rental cases with service dealer & customers d. PM / CM tracker circulation to dealers & customers on daily basis e. PM compliance to service dealers daily basis f. Handling of complaints / escalations Scheduled Repairs / OSW Complaint: a. Follow Ups with dealers for OSW quotation submission along with Proper RCA b. Quotation submission to customers c. Follow up for OSW quotation approval with customer at Cluster / CMP Level. RJIO / RITL Portal: a. Proposal creation as soon as SME approval received b. BOQ creation on Complaint Closure c. Follow Up with Infra Leads for BOQ approval (1st Level Approval) d. Follow Up for BOQ approval from 2nd Level Data Management: a, Maintaining updated DG population database for all customers b. Monthly PM plan formulation for AMC customers Validation from Customer - PM & OSW: a. Follow Up with dealer / CE/ CI/ZOM/IE/IL for PM Summary Validation
TAFE Motors and Tractors (TMTL)
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