We are hiring for MIS Executive- After Sales (Genset Background). It is on off roll opportunity. The primary responsibility will be to take care of the complaints/ escalations received from customers. Key Responsibilities Complaint Handling: a. Registration & circulation of complaints received from customer to respective dealerships b. Providing first level complaint resolution assistance to customer maintaining & updating customer complaint register c. Follow up for open complaints & running rental cases with service dealer & customers d. PM / CM tracker circulation to dealers & customers on daily basis e. PM compliance to service dealers daily basis f. Handling of complaints / escalations Scheduled Repairs / OSW Complaint: a. Follow Ups with dealers for OSW quotation submission along with Proper RCA b. Quotation submission to customers c. Follow up for OSW quotation approval with customer at Cluster / CMP Level. RJIO / RITL Portal: a. Proposal creation as soon as SME approval received b. BOQ creation on Complaint Closure c. Follow Up with Infra Leads for BOQ approval (1st Level Approval) d. Follow Up for BOQ approval from 2nd Level Data Management: a, Maintaining updated DG population database for all customers b. Monthly PM plan formulation for AMC customers Validation from Customer - PM & OSW: a. Follow Up with dealer / CE/ CI/ZOM/IE/IL for PM Summary Validation

We are looking for Service Engineer for Ahmedabad location . This opportunity will be Off-role . Looking for someone who can join on immediate biases. Job Role: Candidate should have experience in service of Genset. He should good knowledge on CPCB-IV. Discuss, negotiate, signing off the SLAs with different customers viz- Telecom/ Retails/ Institutions. Monitoring the adherence of the SLAs periodically and initiate CAPA as and when required Ensuring the AMC/ CMCs as per the targets, review the performance periodically with the team members/ OEAs/ Dealers. Initiate corrective and preventive measures to achieve the business targets. Visiting customers/ clients for the service when required.