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West Agile Labs
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Mid Level Operations Engineer

Mid Level Operations Engineer

West Agile Labs

3 - 5 years

6 - 10 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

career development performance tuning automation team management iso 27001 problem management continuous improvement operations monitoring auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own operational oversight for services running on a Java-based microservices platform.

Act as the primary escalation point for production incidents; lead incident response and communication.

Drive post-incident reviews (blameless RCAs) and embed learnings through preventive actions.

Maintain service dashboards, alerts, and incident tooling (e.g., PagerDuty, Datadog).

Technical Leadership

Guide operational practices across services built using Java (Spring Boot) , Kafka , MongoDB and related technologies.

Oversee monitoring, observability, and performance tuning using Datadog , ELK , Prometheus , or similar tooling.

Problem Management & Root Cause Elimination

Lead proactive and reactive problem management efforts.

Identify recurring production issues and collaborate with engineering to design permanent solutions.

Track and reduce operational toil via automation and tooling improvements.

Change Enablement & Service Onboarding

Partner with development teams to onboard new services with production readiness standards.

Ensure all services meet requirements for monitoring, logging, documentation, support, and resilience before go-live.

Support safe, rapid change practices including canary releases, feature flags, and progressive delivery.

Team Management & Leadership

Lead and mentor a team of operations engineers and/or SREs.

Manage performance reviews, career development, and day-to-day team workload.

Foster a high-performance culture with strong accountability, collaboration, and a learning mindset.

Continuous Improvement & DevOps Practices

Drive automation and self-service initiatives to reduce manual intervention and operational burden.

Champion observability best practices (metrics, traces, logs) and error budget tracking.

Promote DevOps culture and continuous feedback loops between engineering and operations.

Governance, Risk & Compliance

Ensure operational processes comply with security, privacy, and regulatory requirements (e.g., SOC 2, ISO 27001).

Manage operational risks, service continuity plans, and audit readiness.

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Mid Level Operations Engineer