Customer Operations Engineer

• Job Title:

  Customer Support Executive for FMT BU
• Manufacturing company
• Third Party Payroll
• Permanent

• Location:

  Savli, Vadodara

• Department:

  Customer Support (Operation)

• Qualification:

  Diploma or BE (Mechanical/Electrical) from an AICTE-approved university

• Experience Needed:

  2to5 years in customer support roles

• Gender Preference:

  Male/Female

• Physical Work:

  90% Desk Job, 10% Shop Floor
• Transportation and canteen facility
  

Nature of Work:

• Customer representative tasks
  
• Commercial support
  
• Inside sales activities
  

Key Responsibilities:

• Handle customer orders and sales independently
  
• Book orders and send confirmation documents via JDE/MRP systems
  
• Coordinate with teams to answer customer queries
  
• Collaborate with cross-functional departments on goals and timelines
  
• Create monthly MIS reports
  
• Support logistics and operations for shipment planning
  
• Work with technical and commercial data sheets
  
• Documentation (ABG, PBG) and finance coordination for project orders
  
• Implement best customer service practices
  
• Daily use of Oracle-based MRP system
  
• Monitor KPIs and create action plans for improvements
  

Skills Needed:

• MRP System Knowledge
  
• Basic Excel Skills
  
• Operational Understanding
  
• Effective Communication
  
• High Impact Communication
  
• Strong Time Management
  
• Computer Proficiency (Windows, ERP)
  
• Integrity and Trustworthiness