Microsoft Dynamics CRM Business Analyst

Overview:

We are seeking a skilled Senior Business Process Analyst with expertise in Microsoft Dynamics CRM and Power Apps to drive business process improvements and support system implementations. This role is critical in bridging the gap between business needs and technical solutions, ensuring seamless project execution and user adoption.

Key Responsibilities:

• Analyze, design, and implement business solutions using Dynamics CRM and Power Apps
• Manage Hyper Care incident processes, ensuring timely resolution of critical issues
• Facilitate coordination between developers, testers, and product owners throughout the project lifecycle
• Gather and document business requirements; translate into functional specifications
• Conduct gap analysis between current and desired business processes
• Create and maintain documentation including process flows, user stories, and training materials
• Perform system testing and support User Acceptance Testing (UAT)
• Provide training and support to end-users on new features and processes
• Monitor system performance and recommend improvements
• Stay current with Dynamics CRM and Power Apps capabilities and best practices

Required Skills:

• Strong knowledge of Microsoft Dynamics CRM and Power Apps
• Experience in Hyper Care incident management
• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities
• Familiarity with Agile methodologies
• Bachelor’s degree in Business, IT, or related field

Preferred Qualifications:

• Relevant certifications (e.g., Microsoft Certified: Dynamics CRM Functional Consultant)
• Experience in change management and process improvement
• Knowledge of data analysis and visualization tools
• Experience with Sales, Field Service, and CRM modules

Best Regards

Hemanth Kumar