Microsoft Dynamics CRM Business Analyst

As a skilled Senior Business Process Analyst with expertise in Microsoft Dynamics CRM and Power Apps, your role will involve driving business process improvements and supporting system implementations. You will play a critical role in bridging the gap between business needs and technical solutions, ensuring seamless project execution and user adoption. Key Responsibilities: - Analyze, design, and implement business solutions using Dynamics CRM and Power Apps - Manage Hyper Care incident processes, ensuring timely resolution of critical issues - Facilitate coordination between developers, testers, and product owners throughout the project lifecycle - Gather and document business requirements; translate into functional specifications - Conduct gap analysis between current and desired business processes - Create and maintain documentation including process flows, user stories, and training materials - Perform system testing and support User Acceptance Testing (UAT) - Provide training and support to end-users on new features and processes - Monitor system performance and recommend improvements - Stay current with Dynamics CRM and Power Apps capabilities and best practices Required Skills: - Strong knowledge of Microsoft Dynamics CRM and Power Apps - Experience in Hyper Care incident management - Excellent analytical and problem-solving abilities - Strong communication and interpersonal skills - Ability to manage multiple projects and priorities - Familiarity with Agile methodologies - Bachelors degree in Business, IT, or related field Preferred Qualifications: - Relevant certifications (e.g., Microsoft Certified: Dynamics CRM Functional Consultant) - Experience in change management and process improvement - Knowledge of data analysis and visualization tools - Experience with Sales, Field Service, and CRM modules In addition to the details provided in the job description, no additional information about the company was included.,