Microsoft Dynamics 365 CE (Customer Engagement)

Job Description

Location: PAN India Hybrid/Remote Requirements: Hiring For Two Skills Skills Required for CE Customization: Explore the core capabilities of customer engagement apps in Dynamics 365 Describe Dynamics 365 Customer Insights Configure Dynamics 365 Customer Insights Journeys Manage segments and preferences Manage leads, contacts, and accounts Manage marketing channels Manage journeys Manage events and webinars Administer Customer Insights Data Orchestrate marketing experiences, Personalize marketing messaging, Deliver marketing insights, Describe Dynamics 365 Customer Service Manage cases and Knowledge Management Manage entitlements and SLAs Manage scheduling Manage multi-session experiences for Customer Service Manage analytics and insights Manage Microsoft Power Platform Manage Connected Customer Service Manage routing Describe Dynamics 365 Field Service Configure field service applications Manage work orders Schedule and dispatch work orders Manage the Field Service mobile app Manage inventory and purchasing by using the built-in inventory management system Manage Connected Field Service and customer assets Implement Microsoft Power Platform Describe Dynamics 365 Sales Configure Dynamics 365 Sales Manage core sales features Understanding with and convert leads, Configure additional tools and services Customization : SystemCustomizations Custom forms, views, Ribbon, Clients-Side scripting Solution, Pipeline Channel Integration Framework, PCF DevelopmentPlugin, SDK/API, Custom Workflow Code IntegrationAzure Data factory, Azure Integration with Dataverse Dataverse connector, Virtual Entities 2) Skills Required For CE Application: Explore the core capabilities of customer engagement apps in Dynamics 365 Describe Dynamics 365 Customer Insights Configure Dynamics 365 Customer Insights Journeys Manage segments and preferences Manage leads, contacts, and accounts Manage marketing channels Manage journeys Manage events and webinars Administer Customer Insights Data Orchestrate marketing experiences, Personalize marketing messaging, Deliver marketing insights, Describe Dynamics 365 Customer Service Manage cases and Knowledge Management Manage entitlements and SLAs Manage scheduling Manage multi-session experiences for Customer Service Manage analytics and insights Manage Microsoft Power Platform Manage Connected Customer Service Manage routing Describe Dynamics 365 Field Service Configure field service applications Manage work orders Schedule and dispatch work orders Manage the Field Service mobile app Manage inventory and purchasing by using the built-in inventory management system Manage Connected Field Service and customer assets Implement Microsoft Power Platform Describe Dynamics 365 Sales Configure Dynamics 365 Sales Manage core sales features Understanding with and convert leads, Configure additional tools and services