Microsoft 365 Support Engineer (1 to 2 Years Experience)

Budget – Around 2.5 to 3.5 LPA

Experience – 1 to 2 years (minimum 1 Year in M365 is mandatory)

Location – Pune Only (WFH)

We are actively hiring for M365 Support Engineer who has minimum 1 to 2 years of experience in Microsoft 365 / Office 365 Support

Job Responsibilities

• Strong knowledge of Office 365 suite, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, Active Directory, Azure AD, Exchange, etc
• Implement, configure, and manage Office 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and related technologies.
• Troubleshoot complex Office 365 related issues and provide high-level support to customers
• Collaborate with cross-functional teams to create a cohesive and integrated Office 365 experience.
• Ensure compliance with security and data protection standards within the Office 365 environment.
• Experience in Migration from any platform to Microsoft 365.
• Participate in the planning and execution of migrations to Office 365 from various platforms.
• Monitor and report on Office 365 usage, performance, and security.
• Keep up-to-date with the latest updates and features in Office 365, ensuring optimal utilization.
• Develop and maintain technical documentation and standard operating procedures.
• Provide training and support to end-users, ensuring effective adoption of Office 365 tools.
• Handle Laptop/Desktop Support for customers remotely if any.
• Proficient in administering user accounts, permissions, and licenses in Office 365, ensuring appropriate access levels and compliance with organizational policies.
• Knowledge and experience on Intune, Azure AD, Endpoint Configuration Manager is added advantage.
• Must have sufficient technical depth to communicate with customers and other internal teams at a peer level.

Other Abilities

• Excellent communication skills, including experience in writing and presentation skills, as well as reviewing technical documentation
• You are a quick learner, want to improve every day and like to support advanced technologies.
• You have confidence in your technical knowledge and can act as an M365 expert to solve complex problems.
• You love challenges and measure yourself against a wide variety of technical problems. Facing the unknown is for you stimulating, and not destabilizing!
• You know how to quickly connect with users, reassure them and provide them with exemplary service (phone and email).

Skills-

• Microsoft 365 Administration & Troubleshooting
• Azure Active Directory
• System/Device Administration
• Microsoft Defender for Endpoint, Office 365
• Verbal and written communication skills

Please share CV on harshada.p@cloudnxt.in