Microsoft 365 Office Administrator (L2)

Job Title:

Location:

Employment Type:

Experience:

About the Role:

Key Responsibilities:

• Provide L2 technical support to global employees, with a focus on US users.
• Install, configure, and maintain Office 365 services and applications.
• Manage user accounts, permissions, licenses, groups, and security policies.
• Troubleshoot issues across the M365 Suite (Outlook, Teams, OneDrive, SharePoint), Windows 10/11, macOS, and Linux.
• Administer Microsoft Intune, Microsoft Defender and ensure endpoint security compliance.
• Support integration with enterprise applications, meeting room hardware, AV equipment, and printers.
• Handle remote troubleshooting via TeamViewer or similar tools.
• Implement and maintain backup, recovery, and security measures for O365.
• Monitor system performance, conduct proactive issue prevention, and resolve alerts within SLA/SLO.
• Perform shift handovers with thorough documentation and report analytics for continual improvement.
• Plan and execute migrations from on-premises to Office 365.
• Deliver training sessions, create user guides, and maintain configuration documentation.
• Stay current with Office 365 updates and recommend adoption of new features.
• Follow ITIL best practices for incident, problem, and change management.

Required Skills & Experience:

• 3+ years of IT experience with at least 1 year as an L2 Administrator.
• Strong expertise in Microsoft 365 administration: Exchange Online, SharePoint Online, Teams, OneDrive, and related services.
• Skilled in Active Directory, Entra ID, Windows Server, and Azure-based identity management.
• Proficiency in PowerShell scripting for automation and troubleshooting.
• Knowledge of enterprise security, cloud computing, and virtualization technologies.
• Familiarity with automation and self-service support models.
• Strong written and verbal communication skills, with a neutral, fluent English accent.
• Experience supporting enterprise or Managed Service Provider (MSP) environments.

Certifications (Preferred):

• Microsoft 365 Certified: Modern Desktop Administrator Associate, Messaging Administrator Associate, or equivalent.
• ITIL Foundation certification.
• CompTIA (Network+, Security+, Cloud+) or related IT certifications.