Messaging Operations Analyst

Purpose of the Job

The role is for Messaging Operations - Analyst and will be responsible for supporting business objectives by ensuring detecting frauds, data analytics, reporting, whitelisting and testing tasks for messaging products.

Key Deliverables

• Understand the messing products and its business needs
• Define impacting KPIs, review and monitor data and continuously improve the KPI’s
• Analyzing traffic going through the firewalls and enabling
• Monetization activities - Adding rules basis deployed systems and requirements
• Preparation of daily/ monthly/quarterly dashboards / maintaining sender database on PowerPoint/MS Excel
• Conducting brand testing and reviewing whitelisting requests will be a part of the daily activity
• Coordinate with vendors and stakeholders to enable features on the platform.
• Work with internal stakeholders on adhoc requests

Skills Required

• Commercial Acumen
• SMS Firewall , A2P/SMS knowledge, Telecom networks & protocol knowledge
• Excellent Proficiency in Microsoft office Excel with working Knowledge of V-lookup, Pivot table and other advance excel functions
• Analyzing the data / Data Analysis report generation
• Strong written/verbal communication skills
• Cross-functional collaboration
• Ability to understand and comply with business processes and procedures

Educational Qualifications

• MBA or equivalent
• Degree in IT / Computer Science
• Preferred: B.E./ B. Tech.

• Work Experience

  2-4 year’s experience in analyzing data to draw business-relevant conclusions
• Experience in Telecom/ Technology domain