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Merchant Experience Specialist, PG

2 - 5 years

2 - 6 Lacs

Bengaluru / Bangalore Karnataka India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

Communication Skills Customer Support Transaction Query Resolution Process Adherence Complaint Escalation

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables Handle customer account and transaction queries across channels Build trust and deliver accurate resolutions in a timely manner Escalate issues effectively to support functions as needed Recommend and support process improvements Role Responsibilities Communicate clearly in English and Hindi; knowledge of South Indian languages preferred Follow standard process workflows to resolve customer problems Meet daily productivity and quality targets Listen actively, remain flexible, and incorporate feedback

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