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Merchant Experience Specialist, PG PhonePe

2.0 - 5.0 years

2 - 6 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Key Deliverables Handle customer account and transaction queries across channels Build trust and deliver accurate resolutions in a timely manner Escalate issues effectively to support functions as needed Recommend and support process improvements Role Responsibilities Communicate clearly in English and Hindi; knowledge of South Indian languages preferred Follow standard process workflows to resolve customer problems Meet daily productivity and quality targets Listen actively, remain flexible, and incorporate feedback

Posted 5 months ago

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