Client Relationship Manager (Account Manager)

Talent Aspire

8 - 12 years

5 - 11 Lacs

chandigarh chandigarh india

Posted:15 hours ago| Platform: Foundit logo

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Skills Required

jira service desk google workspace crm dependability integrity

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Inquiries: Handle client interactions via phone, email, chat, and Jira Service Desk.
Sandbox Testing: Perform User Acceptance Testing (UAT) to validate product features and functionality.
Documentation: Create and maintain Standard Operating Procedures (SOPs) and internal content on Confluence.
Product Knowledge: Stay current on product features and updates to provide accurate, informed support.
Account Monitoring: Track and oversee new subscriber accounts to ensure smooth onboarding and compliance.
Reports & Dashboards: Build and manage custom reports and dashboards to identify trends, insights, and KPIs.
Product Enhancements: Gather customer feedback, document enhancement requests, and raise tickets to the development team.
Demos & Training: Deliver product demonstrations and training sessions to clients.
Meetings: Conduct performance review meetings with customers to provide updates and gather feedback.
Cross-functional Collaboration: Partner with sales, development, and other internal teams to address client needs and deliver value.

Requirements:

Education & Experience:

Bachelor's degree in any discipline
Minimum 3 years of experience in FinTech or enterprise payments domai
n

Skills & Competencies:

Strong analytical and problem-solving capabilities
Proven customer focus with the ability to build and maintain strong client relationships
Proficient in tools like Jira Service Desk, MS Office, Google Workspace, and CRM platforms
Excellent verbal and written communication skills
Effective time management with the ability to prioritize and manage a high volume of inquiries
Ability to work under pressure, resolve problems independently, and make effective decisions
Demonstrates dependability, integrity, professionalism, and determination

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