Member Relations Receptionist

Solene takes its name from solis, the Latin word for sun—it symbolizes warmth, clarity, and life

Solene at Moira

Designed to be more than just a gathering space, Solene is a place where neighbours meet, friendships are forged, and a deeper sense of belonging takes root.

Moira is a village where time slows, shaded by mango and banana trees and framed by winding lanes that lead to old chapels and quiet homes. Known for its understated elegance, it is a retreat for those who appreciate heritage, stillness, and a sense of place. Within this landscape stands a century-old home, once belonging to the De Souza family for five generations. A house of stories, of long verandas and unhurried evenings, it has always been a space for gathering. When Solene stepped in, the goal was not reinvention but preservation—retaining its graceful arches, intricate details, and quiet warmth. Subtle, contemporary touches now weave through its historic bones, creating a balance between past and present. Solene Moira continues the home’s legacy—a space where conversations flow easily, where history lingers in every corner, and where the essence of Moira remains beautifully intact.

Solene is a part of Isprava Group, which is a leader in India’s luxury holiday home market, catering to a discerning clientele through two primary verticals:

Isprava - Luxury Home Development – Design, construction, furnishing, and management of sophisticated holiday homes that seamlessly blend heritage, modernity, and sustainability.

Our distinguished client base includes renowned business leaders, legendary sports personalities, and celebrated artists from across the globe—such as Kris Gopalakrishnan (Co-Founder, Infosys), Sunil Gavaskar (Legendary Cricketer), and Farah Khan (Bollywood Filmmaker and Writer), among others.

Isprava is backed by marquee investors, including some of the world’s largest family offices such as Godrej and Piramal, alongside other reputed global professionals.

Headquartered in Mumbai, our projects span premium destinations such as Goa, Kasauli, Alibaug, and more exotic locations in India.

With significant growth planned over the coming years, Isprava offers an exciting opportunity for entrepreneurial professionals who thrive in a flat, agile, and fast-paced work environment.

For more information visit www.isprava.com

Job Title:

Location:

Job Type:

Key Responsibilities:

● Front Desk Management:

o Greet members and guests warmly as they enter the club, ensuring a positive

first impression.

o Manage the reception area efficiently, handling all front desk operations with

professionalism.

o Answer phone calls, respond to inquiries, and redirect calls to appropriate

departments or staff.

● Member Relations

o Provide accurate information about club rules, policies, and upcoming events

to members.

o Assist members with requests, concerns, and issues, maintaining a courteous

and helpful demeanour.

o Monitor and manage member check-ins and check-outs, ensuring a smooth

and efficient process.

● Administrative Support:

o Perform administrative tasks such as scheduling appointments, managing

member records, and handling correspondence.

o Maintain organized and up-to-date records, including member information and

visitor logs.

● Communication:

o Communicate clearly and professionally in English, both verbally and in

writing.

o Ensure that all member interactions are handled with discretion and respect for

privacy.

● Multitasking:

o Balance multiple responsibilities, including answering calls, addressing

member inquiries, and managing administrative tasks.

o Handle any immediate issues or emergencies with composure and efficiency.

● Knowledge of Club Operations:

Stay informed about current club events, promotions, and any changes in

policies to effectively answer member questions.

o Collaborate with other staff members to ensure accurate and up-to-date

information is provided to members

Qualifications:

● Education:

hospitality or administration are a plus.

● Experience:

within a high-end or membership-based environment.

● Skills:

o Excellent presentation and grooming, with a professional and approachable

demeanor.

o Strong verbal and written communication skills.

o Proven multitasking abilities and the capacity to remain calm and organized

under pressure.

o Proficient in administrative tasks and familiar with office equipment and

software.

o Ability to work effectively as part of a team and independently.

Working Hours: