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Mega Walkin Drive - 20th May || Customer Service || InfoEdge || Noida

Mega Walkin Drive - 20th May || Customer Service || InfoEdge || Noida

Info Edge

0 - 2 years

1 - 2 Lacs

Noida

Posted:2 months ago| Platform:

Apply

Skills Required

Customer Relationship Customer Service Telecalling Complaint Handling Client Satisfaction Customer Support Solving Queries Voice Process Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a motivated and customer-focused Telecalling Executive to handle inbound calls from Clients. The ideal candidate will act as the first point of contact, addressing recruiter/ Buisness queries, providing accurate information, and ensuring a smooth resolution process. This role plays a crucial part in delivering excellent support and enhancing overall recruiter satisfaction. Key Responsibilities: Manage inbound calls and address queries from B2B recruiters in a professional and courteous manner. Provide clear, accurate information about our services and resolve issues promptly. Maintain and update call logs, customer records, and issue resolution details in the system. Ensure a positive experience for every caller by maintaining a high standard of service. Follow up with recruiters to ensure their queries have been resolved satisfactorily. Requirements: Excellent communication skills in [English/Hindi) Prior experience in tele calling, customer support, or a interest in similar role is an advantage. Ability to handle calls efficiently and multitask when required. Basic computer knowledge and familiarity with CRM or call management tools. Strong listening skills and a customer-first attitude.

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Mega Walkin Drive - 20th May || Customer Service || InfoEdge || Noida