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Firstsource
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MEGA WALK-IN DRIVE AT Firstsource!!!

MEGA WALK-IN DRIVE AT Firstsource!!!

Firstsource

0 - 5 years

1 - 3 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

International BPO Communication Skills Customer Support Bpo Voice International Non Voice Telecalling Customer Handling International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
Resolve customer issues and queries efficiently, ensuring a high level of satisfaction.
Should be flexible working in rotational night shifts.

Preferred candidate profile

Excellent communication skills, both verbal and written.
Proven experience in international customer support.
Ability to handle customer complaints with empathy and professionalism.
Strong problem-solving skills and attention to detail.
Candidates with a BE, BTech, BSc, or PG degree will not be eligible to apply.

Perks and benefits

Two-way cab facility for all employees.
Free cab service for female employees after 7:45 PM until 6 AM.
A supportive and inclusive work culture that promotes professional growth.
Attractive incentives.

Interview Process
:
HR Round
: Screening and discussion of job role and responsibilities.
Assessment Test and Live Chat Round
: Evaluation of skills related to customer support and technical troubleshooting.
Operations Round
: Final round to assess operational knowledge and practical skills.

How to Apply

Shortlisted candidates will hear from us as quickly as possible.
We look forward to receiving your applications and potentially having you join our dynamic team!

Disclaimer:

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