2608 Medical Insurance Jobs - Page 2

Who We Are: Arcadia is the global utility data and energy solutions platform. With our leading data platform, AI-powered analytics, industry expertise, and expansive partner network, we deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability.Arcadia s Enterprise Energy Management Solutions are built on a foundational data platform that has been developed for over a decade and scaled across millions of customer facilities. We transform fragmented data and siloed processes into coordinated, enterprise-wide action with comprehensive solutions including: Utility Bill Management: Lower utility costs and streamline bill management with automated bill payment, proactive error identification, optimized tariff structures, and budgeting & forecasting. Energy Procurement Advisory: Source clean energy through a comprehensive evaluation of supply options - including traditional retail options and onsite and offsite resources to effectively manage risks, reduce costs, and achieve corporate sustainability goals. Sustainability Reporting: Achieve compliance goals and track carbon emissions with standardized energy data and seamless integration with leading sustainability platforms. Tackling an enterprise client s most critical energy challenges requires out-of-the-box thinking & diverse perspectives. We re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean, cost-effective electrons, we look forward to learning what you would uniquely bring to Arcadia! What we re looking for: We are seeking an experienced Senior Product Manager to join our Product team in India. This role will focus on building internal tools, platforms, and telemetry applications to ensure the timely and high-quality delivery of utility data. The successful candidate will be responsible for creating and executing the product roadmap and leading initiatives from conception to launch by connecting user needs, technological capabilities, and business goals. This person should have a proven track record of creating applications for internal teams that boost productivity and improve delivery quality. The ideal candidate is a self-starter and a systems thinker who enjoys breaking down complex problems into smaller, iterative steps. They will collaborate frequently with engineering, data entry, data science, and cross-functional teams like customer success and operations to ensure product success. What youll do: Create and own the product roadmap for your charter, aligning it with the overall business and product strategy to help build and scale Arcadias energy data products. Define, prioritize, and build product initiatives and features that improve the scale, quality, and reliability of data systems, tools, and applications. Develop internal tools and telemetry applications to address pain points for the operations, customer support, and QA teams involved in timely and accurate data delivery. Troubleshoot issues in the core data delivery pipeline and provide insights and visibility on performance metrics. Work with other teams and operations to embed AI pipelines / capabilities into tools to eliminate manual processes Write clear and detailed product requirements that are easily understood by both technical and non-technical audiences. Collaborate and co-ordinate for dependencies with engineering, operations, and data science to deliver products on time. Regularly checking with cross-functional team stakeholders to gather requirements or address pain points that can be solved by your squad Constantly monitor and provide updates on the progress of initiatives to all relevant stakeholders and the leadership team. Champion the use of AI tools (e.g., Gemini, Cursor) to drive productivity improvements within your team. What will help you succeed: Must-haves: A Bachelors or Masters degree in engineering or business management from a top university. 6+ years of overall experience in software product management, with at least 4+ years of direct, hands-on PM experience in a SaaS or data/platform product company. Previous experience creating applications for internal teams that boost productivity or delivery performance metrics. Strong expertise with internal tools and systems within a medium to large enterprise, including building complex systems around automation. Proven ability to break down complex problems into incremental product solutions. Demonstrated experience aligning with and influencing cross-functional teams and diverse stakeholders. Strong organizational and project management skills. Experience working with globally distributed teams across multiple time zones. A growth mindset and comfort with ambiguity. Experience working in a regulated vertical (e.g., energy, finance, telecom, or healthcare). Benefits: Competitive compensation based on market standards We are working on a hybrid model with remote first policy Apart from Fixed Base Salary potential candidates are eligible for following benefits Flexible Leave Policy Office located in the heart of the city in case you need to step in for any purpose Medical Insurance (1+5 Family Members) Flexible Benefit Plan Awards and Bonus Annual performance cycle Quarterly engagement activities A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India Thank you

Who We Are Arcadia is the global utility data and energy solutions platform. With our leading data platform, AI-powered analytics, industry expertise, and expansive partner network, we deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability.Arcadia s Enterprise Energy Management Solutions are built on a foundational data platform that has been developed for over a decade and scaled across millions of customer facilities. We transform fragmented data and siloed processes into coordinated, enterprise-wide action with comprehensive solutions including: Utility Bill Management: Lower utility costs and streamline bill management with automated bill payment, proactive error identification, optimized tariff structures, and budgeting & forecasting. Energy Procurement Advisory: Source clean energy through a comprehensive evaluation of supply options - including traditional retail options and onsite and offsite resources to effectively manage risks, reduce costs, and achieve corporate sustainability goals. Sustainability Reporting: Achieve compliance goals and track carbon emissions with standardized energy data and seamless integration with leading sustainability platforms. Tackling an enterprise client s most critical energy challenges requires out-of-the-box thinking & diverse perspectives. We re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean, cost-effective electrons, we look forward to learning what you would uniquely bring to Arcadia! What we re looking for: We are seeking an experienced Senior Product Manager to join our Product team in India to help drive AI-native product development, focusing on building products, platforms, and tools that will enable effective and quality energy data to customers in a faster, secure, and reliable manner. This person will be responsible for creating and executing the product roadmap and leading product initiatives from conception to launch and subsequent iterations, by helping innovate with cutting edge AI models, design new technology features that use AI to transform business processes, and deliver outsized business value. This person should have experience building enterprise-grade data products with significant scale or complexity, leveraging AI technologies and models, and supporting both external and internal customers. This person will collaborate frequently with engineers, data entry, data science teams, other product managers locally & globally, and cross-functional teams like Customer Success and Operations to ensure the success of their product. The ideal candidate is a self-starter, detail-oriented, continuous learner, and a systems thinker who enjoys breaking complex problems into smaller steps that drive iterative product development and who can create and execute roadmaps, as well as, coordinate cross-department initiatives and drive them to completion. What youll do: Create and own the product roadmap for the AI Data Pipeline squad aligning to the overall business and product strategy that helps build and scale Arcadia s energy data and AI products. Define, prioritize, and build product initiatives and features that improve the scale, quality, and reliability of the data systems, tools, and applications. Lead the AI Data Pipeline product squad to tackle utility data acquisition, extraction and enrichment challenges faced by internal teams. Champion (and model) AI tool usage (e.g., Gemini, Cursor) to drive productivity improvements both in product management and with your engineering team. Work with data science and other AI team members to design agentic features, prompts, and pipelines (e.g., RAG, MCPs) Drive technical learning and innovation by self-learning new technology stacks (AI, Snowflake, etc.) and working with engineering to rapidly build and prototype solutions Write clear and detailed product requirements that can be easily understood by technical and non-technical audiences. Collaborate cross-functionally with peers in Engineering, Operations, and Data Science to deliver products on time. Constantly monitor and update on the progress of the initiatives to all the relevant stakeholders and the leadership team. Balance long-term bets with short-term improvements, optimizing for speed of learning and time to impact. Be continuously learning and on the cutting edge of AI innovation to help drive the strategy What will help you succeed: Must-haves: Bachelors or Masters degree in engineering or business management from top universities. 6+ years of overall experience in software product management in SaaS or data/platform product companies and at least 4+ years of direct & hands-on PM experience. Experience building enterprise-grade B2B software products, ideally with notable technical data complexity and a focus on AI/ML applications. Proven experience working with AI technologies, including LLMs or ML models, to create products. At least one experience in building out agents or similar agentic / automation pipelines A natural curiosity to continuously evolve with AI developments within the industry. Experience working with globally distributed teams in multiple timezone environments. Strong expertise with internal tools and systems in a medium to large enterprise and building complex systems around automation. Demonstrated experience aligning and influencing cross-functional teams and diverse stakeholders. Proven ability to break down complex problems into incremental product solutions. Strong organizational and project management skills, and a proactive communication style. Ability to think strategically. A growth mindset and comfort with ambiguity. Passion for our mission, sustainability, and helping drive a clean-energy future. Experience working in a regulated vertical (ideally energy, but if not, a background in finance, telecom, healthcare would be helpful). Benefits: Competitive compensation based on market standards We are working on a hybrid model with remote first policy Apart from Fixed Base Salary potential candidates are eligible for following benefits Flexible Leave Policy Office located in the heart of the city in case you need to step in for any purpose Medical Insurance (1+5 Family Members) Flexible Benefit Plan Awards and Bonus Annual performance cycle Quarterly engagement activities A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India Thank you

col-tn-12 col-lg-8 padding-0 centered"> About this Position Are you ready to kickstart your career in marketing with a global leader in adhesives and consumer solutionsAt Henkel, we dare to make an impact every day and now it s your turn. As a Trade and Brand Marketing Intern, you will support Henkel s dynamic marketing team that partners closely with sales to drive business growth. You will work across functions with Sales, Marketing, Vendors, and external partners on impactful projects that shape the Adhesive Technologies business in India. This internship offers hands-on experience, exposure to cross-functional collaboration, and an opportunity to grow in a diverse, future-focused environment where you can truly make your mark. What you ll do Maintain accurate data records and manage internal reports. Support vendor management processes and coordinate with external partners. Assist in team coordination and execution of daily operational tasks. Participate in on-field product testing and market testing initiatives. Support in executing trade marketing activities and promotional campaigns. Deliver tasks as per supervisor guidance, ensuring compliance with Henkel s internal processes and guidelines. What makes you a good fit MBA / MMS in Marketing (preferred) Minimum 1 years experience (prior internships in marketing / sales / FMCG preferred) Strong proficiency in Microsoft Excel, PowerPoint, and Word Basic understanding of SAP (advantage if prior exposure) Strong organizational and coordination abilities Analytical mindset with high attention to detail Good communication and interpersonal skills for effective collaboration with vendors and internal teams Eagerness to learn and adapt in a fast-paced environment Some perks of joining Henkel Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

Role: Customer Service Associate - Work from Office Job Type: Seasonal Location: Hyderabad Our mission at Amazon is to be Earth s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that s why you ll find we approach things differently here. You won t be asked to read from a script or learn dialogue by heart. Instead we ll provide you with the training you need to problem solve for our customers. You ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You ll be the first point of contact for our customers by answering their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays . You will learn more about your exact schedule closer to your start date What strengths will you bring Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. What benefits will you receive One of the great things about joining Amazon s Customer Service team is that you don t need past experience in customer service. You ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical insurance Pension plan Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills If this role sounds like it s for you, then click on the link below to start the application process! You ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience. If successful, we will contact you about next steps! Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Minimum age: 18 years old Have the right to work in India Strong communication skills in English (both written and oral fluency) Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11pm Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

As an engineer, your involvement will be critical in the entire lifecycle of a product - right from ideation-development-production-deployment. Get to feel the sense of accomplishment that comes with creating something that solves a real and pressing problem and is used by scores of customers. Join our team of like-minded engineers, applied researchers, and technocrats with the will, courage, and madness to achieve this mission! Who are you You are a dynamic and solution driven Software Engineer specializing in Intelligent Video Analytics, with a strong foundation in designing and developing advanced systems for video data processing and analysis. You excel in creating innovative solutions leveraging computer vision, machine learning, and deep learning techniques to extract meaningful insights from video streams. Computer Vision is a critical part of our internal Computer Vision/Video Analytics team. This team specializes in applied research and is central to the perception algorithms deployed across our products You will remain rooted as an engineer, a designer, and a technologist while leading a team.You take complete ownership of timely product delivery with impeccable software quality. You have the ability to navigate the teams through fast changing market needs. You possess strong people leadership skills in mentoring the young engineers Experience : 4+ Years Qualification : B.E/B.tech/M.E/ M.tech (EC, Electronics, Electronics & Telecommunication, Computer Engineering, CSE)or related field Technical Skills Required : Hands on with C++, OOPS, Computer Vision, OpenCV, TensorFlow, Web Orientation, Web Development, OpenCV, Image Processing. Hands-on experience of Deep Learning/Computer Vision projects. Working exposure with Neural networks, CNN i.e. Convolutional Neural Network (Design, Training, Inference). Experience building and optimizing libraries for fast computer vision Experience curating data, creating and optimizing models, and running experiments Expert knowledge of the principles, algorithms, and tools of applied Deep Learning, including model training strategies, data processing, cost functions, quality metrics, etc. Experience with one or more deep learning frameworks such as Tensorflow, PyTorch or Keras Experience porting and optimizing models and algorithms for different hardware platforms Strong programming skills using Python and C++ Superhuman thirst for learning including scouting for ideas and keeping up-to-date with advancements in the field Good to have skills : Any exposure to projects like Object Detection/Motion Detection/Face Recognition is good to have. Experience working with multiple video streams for simultaneous integration into machine learning algorithms Experience optimizing deep learning models for embedded form factors What your day might look like (Role) The SME - Computer Vision is a critical part of our internal Computer Vision/Video Analytics team. This team specializes in applied research and is central to the perception algorithms deployed across our products. This team partners with our hardware, software, and platforms teams to help bring our products and solutions to life. An ideal candidate for this role will lead in the creation of systems, algorithms, and optimizations for all things computer vision This includes leading and mentoring a team of engineers who help with different aspects of the task. Collaborate with the team to understand project requirements and objectives. Design and implement algorithms using C/C++, OpenCV, and TensorFlow. Integrate video analytics solutions with existing systems or platforms. Participate in design reviews and brainstorming sessions with cross-functional teams. Execute AI algorithms using various platform specific frameworks like TensorRT, TensorFlow Lite etc. Formulate program specifications and basic prototypes. Efficiently Develop PoC on Algorithms Performance Centric implementation practices. Implement low cost algorithm modules as per need. Troubleshoot issues and provide technical support during integration and deployment phases. Research new technologies and methodologies to enhance video analytics capabilities. Document your work, including writing code documentation or preparing technical reports. What do we offer Opportunity to work for an Indian Tech Company creating incredible products for the world, right from India Be part of a challenging, encouraging, and rewarding environment to do the best work of your life Competitive salary and other benefits Generous leave schedule of 21 days in addition to 9 public holidays, including holiday adjustments to convert weekends into long weekends 5-day workweek with 8 flexi-days months, allowing you to take care of responsibilities at home and work Company-paid Medical Insurance for the whole family (Employee+Spouse+Kids+Parents). Company paid Accident Insurance for the Employee On-premise meals, subsidized by the company If you are an Innovative Tech-savvy individual. Look no further. Click on Apply and we will reach out to you soon!

Job Title: TPA Manager Location: Miri Piri Institute of Medical Science & Research, Shahabad Markanda, Kurukshetra (Haryana) Hospital Strength: 420+ bedded upcoming super-specialty hospital & upcoming medical college (100 MBBS seats) Position Overview We are seeking an experienced and detail-oriented TPA Manager to lead and manage all Third-Party Administrator (TPA), insurance, CGHS, ECHS, and Ayushman cases. The role involves overseeing pre-authorization, billing, claims settlement, and ensuring smooth coordination between patients, TPAs, and hospital departments while maintaining compliance and accuracy. Key Responsibilities Handle end-to-end TPA, Insurance, Ayushman, CGHS, and ECHS cases. Coordinate with patients, TPA representatives, and consultants for pre-authorization approvals. Monitor real-time admission intimation, approval status, and treatment cost estimates. Ensure accurate preparation and timely submission of claims to TPAs/Insurance companies. Follow up on pending claims, resolve queries, and minimize claim rejections. Maintain updated records of approvals, discharges, and settlement status. Collaborate with billing, finance, and medical teams for seamless case management. Train and guide TPA executives in documentation and claim processing. Ensure compliance with NABH requirements, audit standards, and hospital policies. Generate MIS reports on approvals, rejections, pending claims, and revenue flow. Eligibility Qualification: Graduate/Postgraduate in Healthcare Administration, Finance, or related field. Experience: Minimum 5 years of experience in TPA/Insurance management in a multi-specialty hospital. Skills: Strong knowledge of insurance/TPA processes, claim settlement, negotiation, MIS reporting, patient handling, and excellent communication. Why Join Us? Be part of an upcoming medical college with 100 MBBS seats backed by the credibility of SGPC . Opportunity to work in a 420+ bedded super-specialty hospital with advanced facilities. Supportive work culture, timely salary , and ethical governance. Significant scope to grow in hospital operations and insurance management. Contact for Queries: +91 9650779097 Email: miripirihr@gmail.com

ROLES & RESPONSIBILITIES TECHNICAL/ FUNCTIONAL: Manage and process PF, ESIC, Professional Tax, LWF, and other statutory compliances Ensure accurate & timely submission of challans, returns, and reports Handle Mediclaim/insurance administration enrolments, claims, renewals Maintain statutory registers, records, and documentation as per compliance norms Coordinate with government authorities, consultants, and auditors Support statutory inspections, audits, and reconciliations Prepare & publish periodic compliance MIS/reports (including CD balance tracking) Keep track of statutory changes and ensure HR processes are updated accordingly OPERATIONAL: Strong knowledge of PF, ESIC, Gratuity, Bonus, and other statutory laws Hands-on experience in challan generation, filings, and returns Familiarity with HRMS/payroll tools for compliance processing Experience in insurance/mediclaim management Good command over MS Excel, reporting, and data reconciliation Strong attention to detail & ability to meet strict timelines INTERPERSONAL: Graduate / Postgraduate (HR specialization preferred) Certification in Labour Laws/Compliance will be an added advantage Strong organizational & documentation skills Comfortable with MS Office / Google Workspace; HRMS exposure, bonus Good understanding of HR compliance & labour laws (training provided) Exposure to end-to-end HR compliance & statutory processes High integrity & eagerness to learn

Process & Manage Insurance Claims. Provide support to Policy Holder, to manage & maintain the accurate data. To insure timely settlements of the claims. Co-ordinate with Companies of Insurance & Healthcare providers.

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines Ensure adequate legal interventions on the portfolio Ensure various critical segments as defined by business are reviewed and performance is driven on them Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure monthly cost provisions are reported as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Settlement waiver rate Extraction Rate ACM CAPE ROR Regulatory Customer complaint % Vendor SVCL Audit adherence Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing payment interactions efficiently and effectively which involves timely allocation of interactions, regular coordination with cross functional stakeholders and payment agencies to resolve customer issues timely, & reporting of process KPIs/dashboards. Role Accountability Prepare complaints/request SR allocation and assign the cases to respective agents. Daily allocation & performance reports sharing with management. Reporting the pre-alert/TAT burst cases to cross functional teams for faster resolution & timely closure. Drive resolution of customer complaints within the defined TAT to ensure timely closure of the cases. Perform tele-calling on CardOne cases for extracting details like incomplete details and MIS updation in case required. Co-ordinate with cross functional teams to get necessary resolution, follow-ups and closure of complaints and also update all stakeholders with relevant CS updates. Co-ordination with payment agencies, bank & aggregators on disputed transactions to resolve the customer issue timely. Analyse repeat complaints to identify the issue & requirements to resolve it positively. Regular interlocks to discuss on CSA errors or knowledge sharing with CS/CSAs to take a valid complaint. Processing of adhoc TRAN file for wrong transactions rectification & credit postings. Closure revert monitoring & improvement Perform process documentation and compliance adherence Measures of Success Process Accuracy %. 100% timely allocation & resolution on complaints/requests. Within TAT closure of the complaints/requests. No. of complaints related to payment not received (Open Recon Items). No. of process enhancement initiatives recommended. No. of adverse observations in internal/external audit. Timely and accurate reporting of MIS / business dashboards. Technical Skills / Experience / Certifications Understanding of core systems like V+, & CardOne. Knowledge of payment processes and associated payment platforms (BBPS, UPI, IMPS, VMT, OTC, Cheque payments etc.) Competencies critical to the role Analytical skills Organizational product knowledge & process Orientation Customer centricity with compassion Stakeholder Management Listening, Verbal and Written Communication skills (Hindi & English) Qualification Post Graduate/Graduate in any Discipline Preferred Industry BFSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for: Working on allocated KYC cases by Production delivery with accuracy Timely Decisioning of KYC Renewals/Address Change and manage the Ageing Inventory Diligent decisioning to ensure corrective actioning ensuring no customer Impact Driving Process Initiatives and Improvement Ideas within process Role Accountability Review and decision the allocated cases for KYC processes (emails/physical documents/internal deduplication /CKYC downloads) as per the pre-defined policy/ guidelines & SOPs Ensure adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVDs) Resolve customer queries on KYC for incoming emails /Invalid or negative document cases Review address changes into major /minor as per policy process defined Ensure accurate updation of the decisioning files/system for the final decisions on the cases Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same Ensure prioritization and closure of urgent customer/internal stakeholders emails Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCAs Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes Ensure near zero complaints from customers by ensuring accurate decisioning Cater to exceptional requests, escalation, queries and activities as required by the business Handle customer queries and provide appropriate resolution within TAT Ensure regular COE audits, discuss findings & implement corrective measures Perform process documentation and compliance adherence Measures of Success Accuracy % Process TAT (Data management TAT etc.) No. of process automation/improvement opportunity identified Process Adherence as per MOU Technical Skills / Experience / Certifications Excellent working knowledge on Excel/PowerPoint Understanding of KYC regulatory compliance framework Competencies critical to the role Process Orientation Detail Orientation Analytical Ability Verbal and written communication Qualification Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for management of all QRC, Complaints, Escalation management, RCA Management, Fraud management & Process improvement The role is also responsible for Implementation of key process improvements basis the RCAs identified Role Accountability Wing to Wing tracking of Card Delivery Complaints -CCRP/Escalations Investigate and raise red flags on customer queries/complaints which may be complex that have been passed by the CSA Resolve customer complaint/queries/requests as per defined process and ensure SLA adherence Interact with cross functional teams to expedite high ageing cases closure Handle card delivery complaints and carrying out root cause analysis Propose solutions/Process correction basis the complaint RCAs & implement the solutions in discussion with Manager & Stakeholders Conduct Work shops/Training programs with CS Team on the proactive & effective ways to manage statement related queries/requests Feedback sharing with courier vendors for incorrect deliveries Monitor corrective measures to mitigate the probability of complaint related issues Queries, Requests & Complaints ( QRC ) Work closely with Services, Monitoring and analyzing of daily Inflow of QRC Initiate regular re-iterations of Card delivery related communication for all CSA s thereby ensuring the reduction of wrong referrals Ensure 100% closure of all cases escalated by customers and stakeholders via different channels timely after validation and solution of each line items Implement Invalid SR & maintain error tracker to see the CSA wise wrong referrals & publish reports on the same Customer complaint reduction by 10% and repeat complaints to 2% ( Performance) Take corrective process improvements based on analysis, data and competition benchmarking Project Implementation & Testing Create a plan to implement solutions which are a cause for Customer complaints, basis collaboration with cross functional teams Evaluate if there are IT developments & create a detailed BRDs & have the same approved by the concerned stake holders Be proactively prepared for go live of the finished projects & execute the same with zero impact MIS and Reporting: 18. Develop and publish daily, weekly and monthly dashboards on complaints 19. Analyze Zone wise, region wise and channel wise complaint MIS s for deep dive analysis and to find out the root cause of a complaint 20. Do Call monitoring for 10% sample of the cases raised as complaint for statements and share the feedbacks Fraud cases management & Analysis Manage monthly all cases of fraud escalations End to End Investigation with Fraud team and courier partner to ensure Timely closure of fraud recoveries from vendor Ensure Timely response on fraud mails with proper case analysis Ensure Correct and timely courier coordination for resolution on fraud cases Fraud cases reports and dashboard with complete details Measures of Success 100% recon of complaints and closure with validation after coordination with all relevant SPOCs Control over complaints There should not be adverse observations in internal & external audits No. of process enhancement initiatives recommended Timely and accurate vendor billing Positive voice of stakeholders and customers Adherence to operational SLAs and penalty recovery Vendor productivity levels within agreed thresholds No stockout scenarios impacting BAU Technical Skills / Experience / Certifications Knowledge of Customer Service and Complaint handling Knowledge of UAT, PVT, Testing Basic understanding of VisionPlus and Cardone systems Knowledge of logistics industry landscape Knowledge of tele calling setups Competencies critical to the role Analytical Ability Planning & Organizing Stakeholder Management Process Orientation Qualification Post Graduate/Graduate in any discipline Preferred Industry BFSI

We are seeking a proactive and detail-oriented Sr. Talent Acquisition Resourcer with proven experience in sourcing talent for energy, infrastructure, transport, industrial buildings, and government/World Bank-funded projects. This is more than a hiring role it is an opportunity to influence how we build inclusive, high-performing teams that deliver meaningful impact to society. Key Responsibilities and Duties: Sourcing of appropriate candidates by prioritizing the use of the internal applicant tracking system and external platforms (including but not limited to Regional Job boards, LinkedIn Recruiter, etc) Strategize different ways to build a strong talent pipeline through various sourcing streams including but not limited to company-provided sourcing tools, database search, internet sourcing initiatives, tactical research, social media initiatives, sourcing campaigns, and other relevant channels Effectively utilize internal database and employee referral scheme Screen resumes and identify relevant candidates to determine best fit across a broad range of positions Engage and activate passive candidates via targeted and personalized approaches Extensively work on market benchmarking exercises to advise/update the stakeholders about competition and trends Effectively manage all applications and provide timely feedback to the candidates to ensure a positive candidate experience Create engaging and unbiased job adverts in line with the company s corporate brand guidelines Work collaboratively with hiring managers and the wider talent acquisition team to both identify and engage the talent Ensure the consistency of all open roles adherence to the service level agreements and meeting the stakeholder s expectations Timely and accurately update the applicant tracking system (ATS) - Success factors Collaborate closely with the bidding team to understand staffing requirements for tenders and contracts. Supporting the bidding and business development teams by identifying, engaging, and securing qualified professionals for bid submissions and project mobilization. Provide timely and accurate resumes of shortlisted candidates in formats specified by clients, especially for World Bank-funded and government projects. Conduct initial discussions with candidates to assess interest, availability, and suitability for roles aligned with bid requirements. Obtain written confirmation from candidates to submit their profiles for bid/tender purposes. Maintain continuous engagement with candidates throughout the bid lifecycle, ensuring readiness for offer and onboarding upon contract award. Provide insights to the Business Development (BD) team on current market salary benchmarks for various skill sets and roles. Support bid pricing strategies by advising on competitive and realistic salary expectations. Build and maintain a strong pipeline of pre-qualified candidates for upcoming bids and projects. Stay in regular contact with potential hires, updating them on bid status and ensuring their continued interest and availability. Maintain accurate records of candidate communications, confirmations, and bid submissions. Candidate Specification: Bachelor s/ Master s degree in Human Resources, Business Administration or related field. Proven success in recruiting for infrastructure, energy, transport or government/ World Bank-funded projects. Experience with ATS platforms (SuccessFactors) and sourcing technologies. Familiarity with engineering and construction project lifecycles. Ability to manage high-volume recruitment across multiple geographies. Must have excellent interpersonal skills and be good at persuading, influencing, collaborating, negotiation & stakeholder management skills Should have a pro-active approach, proven analytical and problem-solving abilities, and good with time management & prioritization of tasks Strong understanding of hiring processes and practices, labor laws and DEI principles. Flexible working At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage. Our benefits package is designed to enhance your experience: Agile working Critical illness and compassionate leave Paternity Leave Group term life insurance, and Group medical insurance coverage Career mobility options Short and Long-term global employment opportunities Global collaboration and knowledge sharing

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for accurately performing manual credit decisioning of assigned applications within TAT and as per Credit and compliance guidelines. Role Accountability Adhere to Credit Guidelines while processing applications Maintain decisioning accuracy levels as per agreed SLA to maintain portfolio quality Perform decisioning of applications within defined TAT Ensure timely rectification of errors highlighted by monitoring team Perform process documentation and compliance adherence Measures of Success Decisioning Accuracy % Daily Productivity targets (Throughput, TAT) Process adherence as per MOU Technical Skills / Experience / Certifications Understanding of credit policy framework Competencies critical to the role Detail Orientation Process Orientation Verbal and written communication Analytical Ability Qualification Graduate in any discipline Preferred Industry BFSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for accurately performing manual credit decisioning of assigned applications within TAT and as per Credit and compliance guidelines. Role Accountability Adhere to Credit Guidelines while processing applications Maintain decisioning accuracy levels as per agreed SLA to maintain portfolio quality Perform decisioning of applications within defined TAT Ensure timely rectification of errors highlighted by monitoring team Perform process documentation and compliance adherence Measures of Success Decisioning Accuracy % Daily Productivity targets (Throughput, TAT) Process adherence as per MOU Technical Skills / Experience / Certifications Understanding of credit policy framework Competencies critical to the role Detail Orientation Process Orientation Verbal and written communication Analytical Ability Qualification Graduate in any discipline Preferred Industry BFSI

Surveillance Operations: Monitor and manage camera surveillance feeds for security and operational purposes. Client Communication: Engage with US-banks, addressing inquiries and providing support as needed. Shift Work: Work in 8-hour rotational shifts. Qualifications: Communication Skills: Excellent spoken English is required to facilitate clear and professional interactions with US clients. Computer Proficiency: Basic computer skills, with proficiency in MS Office applications, especially excel. Benefits: ESI. Medical insurance coverage for self and family up to 3 lacs. Rotational shift timings. Additional allowances for night shifts.

About this Position Are you ready to kickstart your career in marketing with a global leader in adhesives and consumer solutionsAt Henkel, we dare to make an impact every day and now it s your turn. As a Trade and Brand Marketing Intern, you will support Henkel s dynamic marketing team that partners closely with sales to drive business growth. You will work across functions with Sales, Marketing, Vendors, and external partners on impactful projects that shape the Adhesive Technologies business in India. This internship offers hands-on experience, exposure to cross-functional collaboration, and an opportunity to grow in a diverse, future-focused environment where you can truly make your mark. What you ll do Maintain accurate data records and manage internal reports. Support vendor management processes and coordinate with external partners. Assist in team coordination and execution of daily operational tasks. Participate in on-field product testing and market testing initiatives. Support in executing trade marketing activities and promotional campaigns. Deliver tasks as per supervisor guidance, ensuring compliance with Henkel s internal processes and guidelines. What makes you a good fit MBA / MMS in Marketing (preferred) Minimum 1 years experience (prior internships in marketing / sales / FMCG preferred) Strong proficiency in Microsoft Excel, PowerPoint, and Word Basic understanding of SAP (advantage if prior exposure) Strong organizational and coordination abilities Analytical mindset with high attention to detail Good communication and interpersonal skills for effective collaboration with vendors and internal teams Eagerness to learn and adapt in a fast-paced environment Some perks of joining Henkel Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children .